Cashier - River Valley Mall

Penney OpCo LLC • Lancaster, OH

8d • Onsite

About The Position

The Cashier is accountable for delivering the customer service and sales experience, maintaining checkout standards, assisting with general operations such as Omnichannel, recovery, and inventory, and upholding shrink and safety standards while meeting role performance expectations.

The role includes greeting and assisting customers, completing checkout processes and returns, supporting checkout merchandising and replenishment, using a Point of Sale on a Mobile Warrior device for line management, and assisting with store operations as needed. Cashiers are expected to demonstrate JCPenney’s WORTH behaviors and core competencies, including results, ownership, and intensity.

Requirements

• Demonstrate excellent customer service and the ability to assist customers.
• Demonstrate problem-solving and decision-making that supports sales, profit, and customer service.
• Work efficiently and effectively while adapting to changing situations with energy and a positive attitude.
• Cooperate with others and build positive, inclusive, and respectful relationships.
• Take accountability for actions and outcomes and maintain high standards to achieve results.
• Proactively improve the customer experience, show confidence and courage in doing what is right, and act with energy and urgency.
• Meet established performance standards, including attendance and productivity expectations.

Responsibilities

• Greet and assist customers while providing excellent customer service and consistently demonstrating WORTH behaviors.
• Partner with others for additional support and help resolve customer problems, including assisting with credit, rewards, and gift card programs.
• Promote Findmore and other programs intended to drive sales and enhance customer service.
• Complete checkout processes, including returns and re-ticketing.
• Assist with signing and merchandising standards at checkouts, and stock and merchandise Impulse Fixtures and replenishment.
• Proactively call for assistance when additional help is needed at checkout.
• Use Point of Sale on a Mobile Warrior device to support line management.
• Assist with Omnichannel efforts as needed.
• Assist with recovery, put backs, and fitting room maintenance as needed.
• Participate in annual inventory processes.
• Support company shrink and safety initiatives.
• Consistently meet established performance standards, including standards related to iCAP, product and service sales, customer service, profit, productivity, and attendance.
• Solve problems and make decisions that support sales, profit, and customer service; execute work efficiently and effectively; and take accountability for results.
• Build positive, inclusive, and respectful relationships, and proactively seek ways to improve the customer experience.

Benefits

• Eligible associates may receive medical, dental, and vision benefits, term life insurance, paid vacation and holidays, and a 401(k) with Company match.
• All associates are eligible for a discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed