ACE Hardware Cashier

ACE Hardware (Niemann Foods)•Pekin, IL

7d•$18

About The Position

The Ace Hardware Cashier scans customers’ selections, verifies prices and quantities, accepts payment, and issues receipts. The cashier answers customer inquiries and provides helpful information about products, promotions, and item locations, with some stocking duties. The role responds to complaints with genuine concern and assists the Store Director in fostering a positive atmosphere for customers and a positive working environment for Associates while working safely. Cashiers deliver customer service by using the GUEST program, greeting and engaging customers sincerely, processing orders accurately and promptly, handling tenders and coupons properly, and packaging purchases in an organized manner. They keep their workstation and surrounding area clean, organized, and stocked; perform activities assigned by a supervisor; and follow store, department, and safety policies. Other duties may be assigned by a supervisor. The position has no supervisory responsibilities. No education, experience, certifications, licenses, or registrations are required. Employees must be able to read and interpret safety rules and operating instructions, write routine reports and correspondence, communicate effectively with customers and Associates, and use basic arithmetic. Recommended equipment includes slip-resistant closed-toe and closed-heel shoes, a ladder, a stepladder, and a uniform in accordance with store policy. The role involves frequent standing, walking, hand use, reaching, stooping, kneeling, crouching, communicating, and lifting or moving items up to 25 pounds. Employees frequently lift or move up to 50 pounds and occasionally sit, climb, balance, lift overhead, crawl, smell, and lift or move up to 100 pounds. The work environment may occasionally involve electrical-shock risk, outdoor weather entering through exterior doors, and cleaning chemicals. Noise levels are moderate. Pay depends on industry experience. The listed range is minimum wage up to $18 per hour for Illinois and Minnesota locations only; starting pay is based on experience, internal equity, and scope of responsibility. Benefits eligibility depends on full-time or part-time status. Position requirements may vary by store location, and Niemann Foods Management may change them at any time.

Requirements

No education or prior experience is required.
Customer service skills.
Genuine manner and honesty/integrity.
Money-handling skills.
Ability to multitask.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers and Associates.
Knowledge of basic math concepts, including addition, subtraction, division, and multiplication.
No certifications, licenses, or registrations are required.
Ability to meet the physical demands described, including lifting or moving items up to 100 pounds occasionally.

Nice To Haves

Slip-resistant shoes with closed toe and heel.
Familiarity with or ability to use a ladder and stepladder.
Uniform in accordance with store policy.

Responsibilities

Deliver superior guest service and ensure customer satisfaction.
Learn and use the GUEST program.
Greet customers sincerely, use a friendly manner, engage them in casual conversation, show respect for their purchases, and thank them.
Maintain customer satisfaction by providing solutions to concerns.
Scan products and process customer orders accurately, efficiently, and promptly.
Handle all forms of payment and coupons properly.
Package customer purchases in an organized fashion.
Keep the workstation and surrounding area clean, organized, and well stocked.
Perform fixed activities assigned by a supervisor.
Follow store and department policies and procedures, including safety policies and procedures.
Perform other duties as assigned by a supervisor.
Answer customer inquiries and provide information about products, promotions, and item locations; perform some stocking.
Respond to complaints with genuine concern and assist in maintaining a positive store atmosphere and working environment.