Cashier

The Kroger Co.•Whitehall, OH

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Cashiers greet, engage, and assist customers; process transactions quickly and accurately; and follow company policies and checkout procedures. They help customers feel welcome and appreciated by answering questions about products throughout the store, while maintaining a safe, clean environment and complying with applicable food-safety rules, laws, and company guidelines. The position requires working cooperatively in a fast-paced, sometimes stressful environment, managing conflict constructively, acting honestly with customer and business information, and seeking help when needed. Applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applications are continuously accepted. The team reviews submissions regularly and contacts applicants if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions through the checkout lane quickly, accurately, and efficiently.
Use the Point of Sale (POS) system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and procedures for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines.
Comply with safety procedures; identify unsafe conditions, accidents, or issues and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customer questions about products sold in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and nonconfrontationally.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.