Cashier 464

Kroger•Troy, MI

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the Customer 1st strategy, promotes excellent service among associates, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The Cashier assists customers with product questions and suggestions, processes transactions accurately and efficiently, and follows company checkout, tender, cash-control, and restricted-sale procedures. The role also supports teamwork, monitors pricing and product discrepancies, follows food-safety and safety requirements, and reports incidents, risks, and equipment concerns to management. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates and collaborate with Front-end associates to encourage teamwork.
Welcome customers and help them feel valued by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Remain visible and actively greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently using the check lane and Point of Sale system.
Handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, fireworks, and videos.
Report pricing discrepancies to the Scan Coordinator and product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines; ensure appropriate temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow applicable local, state, and federal laws and company guidelines.