Cashier

The Kroger Co.•Rockwall, TX

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Cashiers greet and assist customers, process transactions accurately and efficiently, and use the Point of Sale system to handle a range of tenders, offers, coupons, and checkout procedures in accordance with company policy. They follow policies for restricted-sale items, pricing discrepancies, stamps, gift cards, coupons, advertisements, and food safety. The role also involves supporting store safety, inspecting equipment, reporting issues, answering customer questions, and complying with applicable laws and company guidelines. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, handling customer and business information honestly, following directions, and seeking assistance when needed. Cashiers also provide support through direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted for roles like this. The team reviews submissions and contacts applicants if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Greet, engage with, and assist customers while remaining visible.
Process customer transactions quickly, accurately, and efficiently through the check lane.
Use the Point of Sale system and handle cash, checks, credit and debit cards, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits on cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.