Holiday Seasonal Cashier, Palo Alto - Williams Sonoma

Williams-Sonoma • Palo Alto, CA

9d • Onsite

About The Position

The Holiday Seasonal Cashier provides customer service at the cash wrap, completes point-of-sale transactions, and helps create a lively, positive in-store experience. The role supports customers with product information, promotions, purchase recommendations, and issue resolution while maintaining the cash wrap’s visual standards and supplies. Associates are expected to follow company policies and foster a workplace where people are treated fairly and with dignity and respect. The posting describes both full-time and part-time flex availability expectations; it does not specify which schedule applies to this particular opening.

Requirements

• 1–2 years of experience in a customer service role.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to operate a POS system.
• Ability to lift and mobilize medium to large items weighing up to 75 lbs. using appropriate equipment and safety techniques.
• For full-time associates, open availability to meet business needs is expected.
• Part-time flex associates must be available for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two shifts during the week (Monday through Thursday); weekend availability must be on two separate days.
• Availability beyond the part-time flex minimum is required to be scheduled for 20 hours or more per week.
• High school diploma or equivalent preferred.

Nice To Haves

• High school diploma or equivalent.
• Ability to close sales and demonstrate a proven ability to exceed goals.
• Entrepreneurial mindset and a tendency to seek out-of-the-box approaches.
• Passion for building lasting customer relationships by capturing contacts, reconnecting, and promoting company brands, credit cards, product launches, events, and services.
• Ability to ask questions to understand customers’ personal style and needs.
• Ability to succeed in a team environment while also working independently and managing one’s own work.

Responsibilities

• Keep the store atmosphere lively and upbeat for customers and teammates.
• Engage multiple clients at the cash wrap and provide personalized service that creates a positive impression.
• Accurately and efficiently process register/POS transactions, including sales, returns, and exchanges.
• Ensure merchandise is rung up and priced accurately, applying price overrides when needed to reflect current SKU prices.
• Communicate product information, care, maintenance, timeframes, and delivery details to manage customer expectations.
• Affirm customer purchases and suggest additional merchandise that complements their selections.
• Inform clients about promotions that may affect sales.
• Share product information and testimonials, as well as information about in-store events and workshops.
• Maintain visual standards and supplies in the cash wrap area.
• Use available resources to help customers find what they want and resolve issues.
• Perform other duties assigned by management and comply with company policies and procedures.
• Help foster an environment where associates are treated fairly and with dignity and respect, in line with the People-First Philosophy.

Benefits

• Competitive compensation package; anticipated pay is $18.70 per hour.
• Discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED