Holiday Seasonal Sales Associate, Palo Alto - Williams Sonoma

Williams-Sonoma • Stanford, CA

6d • Onsite

About The Position

As a Sales Associate, you provide customers with a unique shopping experience by offering excellent customer service, using effective selling techniques, and sharing in-depth product knowledge in a fast-paced specialty retail environment. The role includes meeting sales goals, assisting with customer services and transactions, supporting visual merchandising, and maintaining merchandise and store cleanliness.

This is a holiday seasonal role at the Palo Alto location. The anticipated pay is $18.70 per hour. A high school diploma or equivalent is preferred, and 1–2 years of customer service and retail sales experience is required. The role involves extended periods on the sales floor and lifting or mobilizing items weighing up to 75 pounds with appropriate equipment and safety techniques. The posting describes availability expectations for both full-time and part-time flex associates but does not specify which schedule applies to this position.

Requirements

• 1–2 years of customer service and retail sales experience.
• Ability to be mobile on the sales floor for extended periods.
• Ability to operate a POS system.
• Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
• Ability to provide open availability to meet business needs if working full time.
• Part-time flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts; weekend availability must be on two separate days. Associates scheduled for 20 or more hours weekly need greater availability to meet business needs.

Nice To Haves

• Specialty retail experience is preferred but not required.
• High school diploma or equivalent is preferred.
• Ability to exceed sales goals and close sales.
• Ability to work in a team environment while also working independently and managing time.
• Entrepreneurial mindset and willingness to think outside the box.
• Ability to ask questions to understand customers’ cooking styles and needs and connect them with appropriate products.
• Ability to prioritize and handle multiple tasks simultaneously.
• Effectiveness working toward clearly defined daily sales goals and metrics.

Responsibilities

• Provide sincere, friendly, energetic customer service in keeping with World-Class service standards.
• Achieve established sales and contest goals and maintain knowledge of current sales and promotions.
• Assist customers with gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Use effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including product features and benefits.
• Accurately perform register transactions, including sales, returns, and exchanges.
• Assist with implementation and maintenance of visual merchandise presentation, signage, and lighting.
• Maintain store cleanliness and upkeep, including straightening, cleaning, and helping maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties assigned by management.
• Comply with company policies and procedures.

Benefits

• Competitive compensation package.
• Generous discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED