Cashier

The Kroger Co.•Noblesville, IN

About The Position

The Cashier/Checker creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role involves greeting and assisting customers, processing transactions accurately and efficiently, following checkout and company procedures, and demonstrating respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. Cashiers also help customers with questions, support people who may need additional assistance, and follow applicable laws and company guidelines. The position requires working cooperatively in a fast-paced, sometimes stressful environment, handling conflict reasonably and cooperatively, and seeking assistance when necessary. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently.
Understand and use the Point of Sale (POS) system and handle cash, checks, credit and debit cards, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures; identify unsafe conditions, accidents, or issues and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Make customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Protect customer and business information and act with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.