Cashier Valet Parking

Marriott•Dana Point, CA

About The Position

Monitor and direct personal and commercial vehicle traffic on the property, including guest vehicles, taxi cabs, limousines, and buses, ensuring vehicles are legally parked and traffic flows smoothly. Monitor the safety, security, and cleanliness of parking areas, report hazards or security concerns, communicate parking procedures, and reroute traffic when the facility is full. Review shift logs and document pertinent information. Provide guests with directions and information about property amenities, services, hours, and local attractions, and provide change. Complete nightly audits of parked vehicles against claim tickets, resolve discrepancies, submit charge lists for posting by the Night Auditor, and maintain the security of vehicles and keys. Follow company policies and procedures, report accidents and unsafe conditions, maintain a clean and professional appearance, protect confidential information and company assets, and deliver courteous guest service. Communicate professionally, answer telephones appropriately, support co-workers, and perform other reasonable duties as requested by supervisors. The role requires standing, sitting, or walking for extended periods or an entire shift, and moving objects weighing up to 10 pounds without assistance. The role supports The Ritz-Carlton’s luxury hospitality service standards, including its Gold Standards, Employee Promise, Credo, and Service Values.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Monitor and direct guest and commercial vehicle traffic on the property to ensure legal parking and efficient traffic flow.
Monitor the safety, security, and cleanliness of parking areas and report vehicles, hazards, unauthorized personnel, or potential security problems to a manager or supervisor.
Communicate parking procedures to guests and visitors.
Reroute traffic when the parking facility reaches maximum capacity and ensure staff are informed.
Review shift logs and daily memo books and record pertinent information in logbooks.
Provide guests with directions and information about property amenities, services, hours of operation, and local points of interest and activities.
Provide change to guests.
Audit parked vehicles nightly against vehicle claim tickets, resolve discrepancies, and submit charge lists to the Night Auditor for posting.
Maintain the security of vehicles and vehicle keys.
Follow company policies, report accidents and unsafe work conditions, maintain a professional appearance, protect confidential information and company assets, and provide courteous guest service.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and support co-workers with dignity and respect.
Perform other reasonable job duties as requested by supervisors.