Cashier Team Lead
About The Position
The Cashier Team Lead at Big Deal Outlet oversees daily cashier operations and helps ensure customers receive a friendly, efficient, and accurate checkout experience. The role combines customer service with leadership responsibilities, including supporting, guiding, and motivating cashier team members while maintaining accuracy, professionalism, and store presentation. The position also supports store operations through cash handling, customer assistance, checkout-area upkeep, loss prevention, and opening and closing procedures. The Cashier Team Lead communicates professionally with employees, management, vendors, customers, and external partners.
Requirements
- Previous cashier or retail experience is required.
- Ability to train, motivate, and support team members.
- Excellent math skills and strong attention to detail.
- Strong communication and interpersonal skills.
- Dependable, reliable, honest, and team-oriented.
- Able to work independently with little instruction.
- Effective time-management skills and ability to prioritize tasks.
- Ability to remain calm and effective in a fast-paced environment.
- Reliable attendance and punctuality, with ability to work scheduled shifts.
- Strong interpersonal skills and a track record of contributing to a respectful, team-oriented workplace.
- Ability to stand or sit for extended periods.
- Frequent use of a computer cash register for data entry and basic system navigation.
- Ability to communicate with customers and team members to understand needs and provide support.
- Repetitive use of hands, wrists, and fingers for cash handling, scanning, and data entry.
- Ability to grasp, reach, push, and pull objects using hands and arms.
- Ability to lift and move items up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.
Nice To Haves
- High school diploma or equivalent preferred.
- Prior lead or supervisory experience preferred.
Responsibilities
- Lead and support cashier team members during daily operations and uphold expectations.
- Model excellent customer service and efficient checkout practices.
- Train, coach, and provide feedback to cashiers on procedures, accuracy, and customer service.
- Monitor cash-handling procedures and assist with drawer counts, balancing, and discrepancies.
- Observe store activity and customer behavior to help prevent theft; review security footage as needed.
- Document returns and exchanges accurately according to company procedures.
- Operate the cash register and process cash, credit, and digital transactions accurately.
- Issue receipts, refunds, and exchanges according to company procedures.
- Greet customers promptly and provide courteous, professional service.
- Oversee checkout-area cleanliness, organization, and readiness.
- Answer customer questions and resolve basic concerns professionally.
- Support upselling efforts and ensure promotions are executed consistently.
- Resolve customer concerns and escalated issues professionally.
- Assist with store opening and closing, including cash handling, register setup, and closing procedures.
- Advise management with scheduling support and workflow coordination.
- Support team members and assist with general store operations as needed.
- Remain attentive to store activity to help deter theft and minimize loss.
- Perform other functions as necessary or assigned.
- Communicate professionally and effectively with employees, management, vendors, customers, and external partners.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
