Cashier Team Lead

Skagit Valley Food Co-Op•Mount Vernon, WA

About The Position

The Cashier Team Leader (CTL) is a critical component of the Co-op’s Front-End. CTLs perform as leaders regardless of their assigned position and are proficient in all Front-End roles. They provide positive, supportive leadership, set an example of exemplary customer service, provide day-to-day support and supervision, and support the Cashier Manager. The role is full-time, Thursday through Monday, with an evening shift from 1:30 p.m. to 9:30 p.m. The wage range is $20.00–$26.00 per hour. The position requires prolonged standing and walking, frequent reaching, bending, twisting, and rotating, continuous fine motor work and gripping, and regularly lifting 10–40 pounds. The employee may be exposed to FDA-approved cleaning chemicals, must speak and perceive spoken English clearly, and must comply with the Washington State mask mandate for the duration of the shift.

Requirements

Ability to provide excellent, professional customer service with a friendly, outgoing presence and respectful demeanor.
Ability to handle multiple demands, remain calm, think quickly, prioritize effectively, and solve problems within established guidelines.
Ability to work cooperatively in a team environment requiring compassion and constant communication.
Ability to handle transactions accurately and responsibly.
Basic math skills.
Ability to meet expectations for regular, predictable attendance.
Ability to work a flexible schedule, including mornings, evenings, and weekends.
Ability to maintain a current food handler card.
Must be at least 18 years of age.
High school diploma or equivalent.
Ability to meet physical demands, including prolonged standing and walking; frequent reaching, bending, twisting, and rotating; continuous fine motor work and gripping; and regularly lifting 10–40 pounds.
Ability to speak English clearly and perceive spoken voice clearly.
Ability to comply with the Washington State mask mandate for the duration of the shift.

Nice To Haves

Previous leadership experience.
Background in cashiering or the retail grocery/deli industry.

Responsibilities

Perform as a leader at all times, regardless of deployment.
Respond to Front-End issues in a timely and accurate manner.
Perform all duties and responsibilities of a Front-End Team Member in an exemplary manner.
Supervise the Front End during designated times.
Provide supportive training and cross-training, and correct staff issues in the moment.
Provide the manager with documentation about situations and issues that arise.
Model and enforce safe work habits.
Serve as a liaison to the Cashier Manager by sharing objective information about performance assessments, Front-End issues, and staffing concerns.
Assist with orders as directed.
Manage day-to-day staffing adjustments, including sending staff home during slow periods and adjusting cashier register assignments to account for call-outs.
Maintain and coordinate team breaks using a timer and break schedule.
Understand and follow the call-in procedure.
Perform other duties as assigned by the Cashier Manager.