About The Position

The Store Associate supports current and future store goals by following procedures and programs established by GATE’s Operations Division. The role participates in daily store operations, including food service, learns and trains on current and future programs, monitors progress, and helps ensure employees uphold GATE standards. The associate prioritizes customer service, maintains a clean and well-stocked store, handles payments according to company policy, and contributes to a positive team environment. The position also involves operating store equipment, merchandising products, and performing minor equipment repairs and maintenance. Other duties may be assigned by the Store Manager.

Requirements

  • Must be of legal age to sell alcohol and tobacco products.
  • Must successfully complete a pre-employment drug screening and background check.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Must speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
  • Must be detail-oriented and have strong organizational skills.
  • Must possess basic reading, writing, and arithmetic skills, including addition, subtraction, multiplication, and division.
  • Must be able to operate a personal computer.
  • Must understand and comply with company policies and procedures concerning robberies and the safe, proper handling of petroleum products.
  • Must be able to stand for extended periods, lift, carry, and move up to 50 pounds, perform repetitive movements over long periods, and bend, kneel, stoop, and reach overhead.
  • Must be able to work in varying and extreme temperatures.

Responsibilities

  • Participate in daily store operations, including food service, and follow GATE procedures and programs.
  • Attend required training, safety courses, office meetings, and departmental meetings.
  • Arrive on time and follow GATE attendance, uniform, and appearance standards.
  • Report safety hazards, follow up to ensure hazards are corrected, and help maintain a safe work environment.
  • Follow applicable federal, state, and local rules and regulations, as well as company policies.
  • Keep the store clean and well-stocked; merchandise products by stocking shelves, setting prices, blocking and facing shelves, placing window banners and in-store point-of-sale materials, and checking product dates.
  • Perform minor store-equipment repairs and maintenance and operate equipment as assigned.
  • Handle payments according to GATE policies.
  • Greet customers, answer questions about products and services, address inquiries, resolve complaints, and provide a friendly and efficient checkout experience.
  • Communicate accurately and positively with customers and staff, contribute to a supportive team environment, and use problem-solving and de-escalation skills.
  • Learn and participate in current and future programs, monitor progress, and help ensure employees uphold GATE standards.
  • Perform other duties assigned by the Store Manager.
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