Cashier/ Receptionist

Key Scales Ford•Leesburg, FL

About The Position

Key Scales Ford is seeking a highly motivated, long-term team member who can multitask and provide professional, attentive customer service. The Cashier/Receptionist supports dealership customers and departments by answering calls, welcoming customers, processing payments, maintaining records, and providing clerical assistance. The role also includes managing dealer plate logs, gas logs and processes, and the loaner car process. The employee is expected to maintain a professional appearance and a neat, clean work area, and to perform other duties as assigned.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Excellent communication and interpersonal skills.
Positive attitude and eagerness to improve.
Ability to work comfortably with the public.
Valid driver’s license with an acceptable driving record.
Must pass the background screening requirement.
Reliable transportation.
Ability to meet deadlines.
Ability to multitask.

Responsibilities

Maintain and create customer satisfaction during business transactions.
Answer incoming calls professionally and promptly.
Log dealer plates.
Scan documents into the scanning solution.
Handle the gas log and gas process.
Handle the loaner car process.
Greet customers at the cashier window in a pleasant and professional manner.
Receive cash, checks, and credit card payments; record amounts received, make change, and issue receipts.
Reconcile the cash drawer daily.
Answer customer questions about services performed or products purchased, or refer questions to the appropriate person.
Handle customer complaints with integrity and poise, referring dissatisfied customers to the appropriate individuals when necessary.
Provide clerical and secretarial assistance to departments as needed.
Maintain a professional appearance and keep the work area neat and clean.
Perform other duties as assigned.