Cashier/Receptionist - Part Time

Hoselton Auto Mall•East Rochester, NY

13d•Onsite

About The Position

Hoselton Auto Mall is hiring a part-time Cashier/Receptionist to provide customer service, handle customer payments, and answer and route phone calls. The role supports dealership customers in person and over the phone, completes administrative work, and helps maintain a clean and welcoming lobby and cashier area. The schedule is Monday and Tuesday from 3:00–7:00 p.m. and Saturday from 8:00 a.m.–5:00 p.m. Compensation is $17.50 per hour, with an opportunity for a monthly bonus after 90 days and a $50 bonus for working on Saturday. Cashiers are expected to remain logged into the phone system except when assisting a customer, follow provided call-handling procedures, and communicate clearly and courteously. The role also includes recording payments in the dealership’s computer system and cash register, filing, mail distribution, supply and coffee inventory upkeep, and general housekeeping. Employees must follow company policies, maintain a professional appearance and positive attitude, manage their time effectively, and work cooperatively with colleagues. The position requires a high school diploma, customer service experience, and the ability to pass a drug test. Reception and cashiering experience are highly preferred. Physical duties include standing, walking, sitting, handling cash and office equipment, bending, reaching, and lifting or moving items up to 20 pounds. The work takes place in an office environment that may have moderate noise from office machines, printers, and light traffic.

Requirements

High school diploma required.
Customer service experience required.
Must be at least 18 years of age.
Must be eligible to work in the United States.
Must be able to pass a drug test.
Ability to multitask and prioritize workload.
High motivation, work ethic, and enthusiasm.
Professional appearance and attitude.
Excellent verbal and written communication skills.
Some computer knowledge and/or experience.
Ability to communicate clearly and listen actively.
Dependability, patience, positive attitude, and excellent phone manners.
Ability to stand, walk, and sit; handle cash and use a phone, computer mouse, and keyboard; bend, stretch, reach, climb, balance, stoop, kneel, and crouch; talk, hear, and smell; and lift or move up to 20 pounds.
Vision requirements include near and distance vision, peripheral vision, depth perception, and ability to focus.
Ability to sit for long periods in an office chair and use computers and office equipment as part of daily work.

Nice To Haves

Reception experience is highly preferred.
Cashiering experience is highly preferred.

Responsibilities

Welcome and assist customers in person and over the phone, helping them feel comfortable and offering items such as coffee, cookies, and children’s kits.
Remain logged into the phone system except when attending to a customer; answer calls using provided scripts and procedures, warm-transfer calls, and ask whether voicemail is acceptable.
Route incoming calls, provide basic information, and take thorough messages as needed.
Receive cash, checks, drafts, and credit card payments; provide receipts or invoices and accurately record transactions in the dealership’s computer system and cash register.
Handle customer complaints with integrity and poise, referring customers to the appropriate person when needed.
Complete applicable filing during the shift and assist with mailing and other administrative projects.
Collect, sort, and distribute inter-company mail.
Distribute petty cash for the complex at the Toyota store and provide inspection stickers to service personnel as needed.
Perform general housekeeping, including maintaining the lobby and cashier areas, caring for plants, straightening magazines, vacuuming or sweeping, and picking up toys.
Maintain coffee and supply inventory and report ordering needs to the manager or Lead Cashier.
Follow company policies and procedures, including the dress code, and notify the Lead Cashier if a personal call must be taken.
Communicate regularly with the supervisor, prioritize workload, report to work on time, and contribute to teamwork across departments.
Perform other duties and responsibilities as needed.