Cash Payment Coordinator I

American Business Forms • Glenwood, MN

7d • Hybrid

About The Position

The Cash Payment Coordinator I processes and applies customer payments, maintains accurate accounts receivable records, and works with customers, sales teams, and home office teams to support timely and accurate payment resolution. This hybrid position is based in Glenwood, Minnesota, with an in-office presence of 2–3 days per week. The role has no supervisory responsibilities. The employee must be able to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Requirements

• High school diploma or equivalent, with two years of experience, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, reports, correspondence, and memos.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or other employees.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
• Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
• Ability to solve problems involving several concrete variables in standardized situations.
• Competencies: customer focus, collaboration, effective communication, accountability, and instilling trust.

Nice To Haves

• Associate degree in accounting with six months or more of related experience, or an equivalent combination of education and experience.

Responsibilities

• Process customer payments received via ACH, EFT, wire, check, credit card, and other listed methods, following up to ensure details are addressed.
• Coordinate payment processing in multiple currencies for multiple companies.
• Respond to questions and complete requests in collaboration with customers, sales representatives, and other departments.
• Assist sales representatives in managing open accounts receivable by communicating past-due items, short payments, and open payments.
• Prepare spreadsheet reports detailing payment history and open invoices when requested or needed.
• Maintain appropriate notes and documentation about payment scenarios and payment history.
• Apply credit memo invoices and create credit memos for short-pay situations.
• Produce and distribute customer statements and interest invoices to sales representatives and customers upon request.
• Perform other assigned tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED