Cash Application Coordinator

TQL•Milford, CT

1d•Onsite

About The Position

The Cash Application Coordinator is part of the Cash Application team, which correlates and applies customer payments to open invoices, requests payment remittances as needed, and responds to emails in the Cash Application inbox. The coordinator is primarily responsible for cash application processes and should understand other Cash Operations processes well enough to work cross-functionally within the team. The position involves applying customer payments, accurately matching remittances, meeting productivity goals and service levels, communicating professionally with internal and external customers, documenting unapplied and miscellaneous payments, raising potential issues, and identifying process improvements. The role also develops an understanding of how cash applications affect unapplied cash, broker commission, and cash flow. The position is located at 1701 Edison Drive, Milford, Ohio 45150. Employment visa sponsorship is unavailable.

Requirements

High school diploma or equivalent.
Customer-service orientation.
Ability to manage time constraints and deadlines effectively.
Excellent communication skills and strong attention to detail.
Proficiency with Microsoft Office products, including Excel.
Strong organizational skills.

Nice To Haves

Associate or bachelor’s degree.
Experience in banking, accounts receivable, or payment processing.

Responsibilities

Apply customer payments by matching cash, checks, ACH/wire, and credit card transactions using cash application software.
Accurately correlate payment remittances to payments and request remittances as needed.
Meet daily productivity goals and established service levels.
Provide professional, timely customer service to the sales floor and other internal and external customers.
Respond to and work emails in the Cash Application inbox.
Properly note cash put on account (unapplied cash), Other AR, and miscellaneous payments.
Proactively communicate potential issues to leadership by addressing them early.
Identify and communicate process improvement opportunities.
Develop a working knowledge of cash applications and their impact on unapplied cash, broker commission, and cash flow.
Work cross-functionally within the Cash Operations team.