Cash Poster - Payment Posting - Hospital Claims

Guidehouse • El Segundo, CA

1d • $38,000 - $63,000 • Hybrid

About The Position

The Cash Poster Specialist performs payment-posting duties for the Management Services Organization (MSO) under general supervision and according to established policies and procedures. Work includes processing and posting deposits, payments, denials, and adjustments; reconciling manual and electronic batches; researching payments; reviewing statements and remittances; maintaining records; and performing other assigned duties. The position follows a hybrid schedule, working two days in the El Segundo, California office and three days from home.

Requirements

• High school diploma or GED, or three years of relevant equivalent experience in lieu of a diploma or GED.
• 0–2+ years of experience in an office, business, operations, customer service, or healthcare field.
• Be self-directed and self-motivated, with good communication and interpersonal skills.
• Work independently and take responsibility for directing, controlling, and planning one's own work.
• Adapt to changing duties and a fast-paced healthcare environment while maintaining efficiency and composure.
• Recognize patient confidentiality rights and responsibilities.
• Communicate effectively with people from varied socioeconomic, cultural, and educational backgrounds.
• Demonstrate empathy and compassion, teamwork, flexibility, customer focus, and a quality work ethic.

Nice To Haves

• Six or more months of payment posting experience.
• One to three years of related experience and general knowledge of payor-specific or medical specialty reimbursement.
• Knowledge of CPT and ICD-9/10 coding.

Responsibilities

• Prepare payment batches by identifying and circling invoices and separating payments into groups.
• Sign payment batches out and back in on the batch log, recording the times received and completed.
• Post payments, denials, and adjustments to invoices according to established protocols.
• Balance all payment groups back to the batch total.
• Research payments requiring additional information and refer unresolved pullouts to the Supervisor after two business days.
• Research payments posted to unapplied invoices to identify where refunds should be issued.
• Verify with the Lead or Supervisor before applying payments to unapplied invoices.
• Review billing statements in lockboxes for address corrections and credit card payments.
• Review workers compensation folders for remittances that need preparation for imaging.
• Post and review special projects.
• Maintain records and shred lockbox statements, Viva remits, and commercial remittance backup after six months.
• Assist with opening mail when needed.
• Perform other duties as requested by the Supervisor or Manager.

Benefits

• Medical, prescription, dental, and vision insurance.
• Personal and family sick time and company-paid holidays.
• Position may be eligible for a discretionary variable incentive bonus.
• Parental leave.
• 401(k) retirement plan.
• Basic life and supplemental life insurance.
• Health Savings Account and dental, vision, and dependent care Flexible Spending Accounts.
• Short-term and long-term disability.
• Tuition reimbursement, personal development, and learning opportunities.
• Skills development and certifications.
• Employee referral program.
• Corporate-sponsored events and community outreach.
• Emergency back-up childcare program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED