Cash Poster

Guidehouse • Mitchell, SD

6d

About The Position

The Cash Applications / Poster Specialist performs payment-posting duties for the Management Services Organization (MSO) under general supervision and according to established policies and procedures. The role processes and posts deposits, payments, denials, and adjustments; reconciles manual and electronic batches; researches payments; reviews statements and remittances; and maintains records. The position requires timely and accurate work, independent judgment, adaptability to changing tasks and deadlines, and a customer-focused approach in a fast-paced healthcare environment. The specialist also protects patient confidentiality and communicates and collaborates effectively with people from varied backgrounds.

Requirements

• High school diploma or GED, or three years of relevant equivalent experience in lieu of a diploma or GED.
• One to three or more years of experience in an office, business, operations, customer service, or healthcare field.
• Self-directed and self-motivated, with good communication and interpersonal skills.
• Able to handle changing tasks without losing efficiency or composure, plan and control one’s own work, and work independently.
• Able to maintain timely and accurate payment posting while adapting schedules to meet critical deadlines and business needs.
• Recognizes patient confidentiality rights and responsibilities.
• Communicates effectively with people from varied socioeconomic, cultural, and educational backgrounds; relates to others in a way that supports teamwork and cooperation.
• Flexible and able to cope with a changing, fast-paced healthcare environment and perform effectively in emergency, critical, unusual, or dangerous situations.
• Demonstrates a quality work ethic, customer focus, empathy, and compassion.

Nice To Haves

• Six or more months of payment-posting experience.
• One to three years of related experience and general knowledge of payor-specific or medical-specialty reimbursement.
• Knowledge of CPT and ICD-9/10 coding.

Responsibilities

• Prepare and post payments, denials, and adjustments to invoices across payment groups according to protocol.
• Sign payment batches out and back in on the batch log, recording the times received and completed.
• Prepare payment batches before keying by identifying and circling invoices and separating payments by group.
• Balance all payment groups to the batch total.
• Pull payments requiring additional information from the batch for research and refer unresolved items to the Supervisor if not resolved within two business days.
• Research payments posted to unapplied invoices to identify where a refund should be issued, verifying with the Lead or Supervisor before placing payments on an unapplied invoice.
• Review billing statements in lockboxes for address corrections and credit card payments.
• Review workers’ compensation folders for remittances requiring preparation for imaging.
• Post and review special projects.
• Maintain records; assist with opening mail when needed; and maintain and shred lockbox statements, Viva remits, and commercial remittance backup after six months.
• Perform other duties as assigned or requested by the direct supervisor or Supervisor/Manager.

Benefits

• Medical, prescription, dental, and vision insurance
• Personal and family sick time and company-paid holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental leave
• 401(k) retirement plan
• Basic life and supplemental life insurance
• Health savings account
• Dental/vision and dependent care flexible spending accounts
• Short-term and long-term disability
• Tuition reimbursement
• Personal development and learning opportunities
• Skills development and certifications
• Employee referral program
• Corporate-sponsored events and community outreach
• Emergency back-up childcare program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED