About The Position

The In-store Operations Support colleague supports the Store Manager and Environmental Health & Safety (EHS) Lead with store operational and EHS tasks. The role serves as an in-store point of contact for maintaining a safe working environment and a positive customer shopping experience. It supports POS ticketing, stock file accuracy, EHS compliance and training, and overall operational excellence. The Cash Office Assistant controls cash handling operations, stabilizes tills (registers), monitors petty cash, identifies till discrepancies, and prepares tills for the following day. The role contributes to store profitability through accurate and efficient cash management.

Requirements

  • Strong organizational, administration, and data-entry skills.
  • Good people skills and the ability to build and maintain credible working relationships with colleagues.
  • Ability to effectively communicate, guide, and support colleagues.
  • Planning and organizing skills with strong attention to detail.
  • Administrative, data-entry, and computer skills.
  • Positive, proactive, and self-motivated.
  • Passion for store operations and an interest in providing a great colleague and customer experience.

Responsibilities

  • Proactively mitigate hazards, conduct training programs, and support the Store Management team in driving operational excellence.
  • Print POS tickets and assist with price adjustments to support the customer experience.
  • Support EHS activities in accordance with local guidelines, including training new hires and delivering refresher courses.
  • Raise maintenance repair orders, liaise with contractors, and support store management with required contractor paperwork.
  • Assist with reporting and resolving technology repairs in a timely manner.
  • Update systems, maintain stock file accuracy, and manage the lost property process.
  • Order PPE, store stationery, and shop-floor hardware goods, and ensure First Aid kits are stocked.
  • Support routine self-audits and update the Store Manager/EHS & Operations In-Store Lead on daily and weekly activities and deadlines.
  • Efficiently and accurately control cash handling operations.
  • Note till discrepancies.
  • Prepare tills for the following day.
  • Stabilize tills and monitor the use of petty cash.
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