Cash Management Services Teller Manager

Loomis•Grand Rapids, MI

About The Position

This position manages, directly and through subordinates, operational and production activities in the Cash Vault, with responsibility for the branch and its associates. The manager plans and directs daily department activities, including deposit verifications, change order preparation, and currency and coin inventory management, while ensuring the accountability and security of all funds moving through the department. The role works with customers, business partners, and Region Cash Management on associated policies and procedures and communicates changes throughout the branch. The position provides cash management services to large banks, correspondent and niche banks, large corporate and small commercial entities, and coin and ATM customers. It serves as a liaison with the Federal Reserve Bank, banks, thrift charters, and commercial customers to identify and resolve problems, and exercises managerial authority over staffing and personnel matters. The manager establishes and reviews operating systems and procedures, resolves complex or unusual issues, sets goals, develops staff and plans to reduce operational inefficiencies, and performs other duties as assigned.

Requirements

Minimum 5 years of experience in the banking industry.
Experience in a fast-paced, deadline-driven production environment.
Experience meeting production goals and financial targets.
Proven ability to build a high-performing and diverse workforce.
Excellent communication and customer service skills.
Proven leadership, decision-making, and delegation experience.
Ability to work independently and in a matrix-managed environment.

Nice To Haves

Experience with cash or check processing is highly preferred.
A bachelor's degree in Business, Finance, or a similar field is a plus.

Responsibilities

Manage operational and production activities in the Cash Vault, directly and through subordinates.
Plan and direct daily department activities, including deposit verifications, change order preparation, and currency and coin inventory management.
Ensure the accountability and security of all funds transiting the department.
Provide services to large banks, correspondent and niche banks, large corporate and small commercial entities, and coin and ATM customers.
Serve as liaison with the Federal Reserve Bank, banks, thrift charters, and commercial customers to identify and resolve problems.
Develop associated policies and procedures and communicate changes throughout the organization.
Exercise managerial authority regarding staffing, hiring, performance appraisals, promotions, salary increases, terminations, and staff development.
Establish and review operating systems and procedures within the branch and dependent procedures outside the department; update them as needed to support process effectiveness, control, accountability, and security of cash movement and inventory information.
Communicate with internal, bank, and commercial customers to address and resolve problems, special requests, and discrepancy situations.
Analyze complex factors, determine appropriate actions, and resolve situations not covered by established policies or procedures.
Set and communicate clear goals, drive results, and build a high-performing workforce focused on staff morale and teamwork.
Develop plans to reduce or eliminate operational inefficiencies.
Perform other duties as assigned.