Caseworker I

Family Resource Center Association•Hempfield Township, PA

4d•$19 - $24

About The Position

Family Resource Center is seeking a Caseworker to support its Subsidized Child Care (SCC) programs. The role handles enrollment, certification, updates, and terminations; completes recertifications and related documentation; maintains case files; processes provider timesheets; and provides administrative and customer support to clients, parents, providers, and staff. The Caseworker also supports program operations, provides technical assistance, and represents the organization at workshops and meetings. Occasional work outside the traditional workday may be required. Attendance is an essential function of the job. Applicants must pass a pre-employment drug test.

Requirements

Good office skills and computer knowledge, including data-entry ability.
Proven communication skills when dealing with coworkers and community members.
Knowledge of community programs and resources available in San Joaquin County.
Ability to work as a team member, take direction, accept responsibility, and make appropriate decisions.
Ability to read, write, and speak English.
Basic arithmetic and computation skills, including the ability to analyze and interpret monthly attendance sheets.
Ability to prioritize and demonstrate strong problem-solving skills.
Must pass a pre-employment drug test.
Attendance is an essential function of the job.

Nice To Haves

Associate of Arts degree in a related area preferred.

Responsibilities

Perform enrollment, certification, updating, and termination procedures for all Subsidized Child Care programs.
Complete assigned recertifications, terminations, notices of action (NOAs), family files, and other assigned duties accurately and on time.
Answer phones, make appointments, and provide general communication and support services to clients and staff.
Perform computer data entry, typing, and filing for all SCC programs.
Maintain the required number of case files.
Process monthly provider timesheets.
Represent Family Resource Center at workshops and meetings, and participate in these events.
Update processes and basic operations of all programs.
Provide technical assistance and support to parents and providers while demonstrating good customer service.
Interact with the public, clients, providers, and agency staff with excellent customer service.