Income Maintenance Caseworker I

Alamance County Government • Health & Human Services, NC

1d • Onsite

About The Position

The Income Maintenance Caseworker I supports individuals and families in accessing essential benefits and services through the Economic Services Program. The position provides customer service and helps clients navigate applications and eligibility processes. Duties may be subject to reallocation depending on funding, agency needs, and client population. The employee may be required to work during emergency or disaster situations and may be required to staff a shelter overnight. At least one position is time-limited, contingent on county, state, and federal funding. Related titles may include Human Service Specialist and Economic Services Caseworker.

Requirements

• Graduate from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or meet one of the stated high-school education and experience pathways; or have an equivalent combination of training and experience.
• One qualifying pathway is high school graduation plus two years of paraprofessional, clerical, or other public-contact experience involving negotiation, interviewing, explaining information, gathering and compiling data, data analysis, or mathematical or legal tasks, including at least one year in an income maintenance program.
• Another qualifying pathway is high school graduation plus three years of paraprofessional, clerical, or other public-contact experience involving negotiation, interviewing, explaining information, gathering and compiling data, data analysis, or mathematical or legal tasks.
• Familiarity with Microsoft Office and basic computer systems.
• Valid North Carolina driver’s license.
• Ability to accept responsibility and account for actions; perform work accurately and thoroughly; communicate effectively orally and in writing; concentrate despite distractions; manage conflict objectively and empathetically while maintaining composure; serve customers while following procedures; maintain honesty, integrity, and confidentiality; use judgment and discretion in interpreting policies and procedures; multitask in a fast-paced environment; solve work-related problems proactively; build relationships with customers and coworkers; promote workplace safety and manage risks; and organize and complete work within deadlines.

Responsibilities

• Receive, review, and scan documentation supporting eligibility determinations into the appropriate system.
• Conduct interviews with Medicaid applicants to gather information and assess eligibility.
• Complete case maintenance activities, including changes in circumstances, participant registration and maintenance, address changes, and contact-information updates.
• Request, obtain, and document additional information from clients to support eligibility determinations and maintain accurate case records.
• Explain program requirements, eligibility criteria, and available options, and guide clients or refer them to appropriate programs and services.
• Assist with answering and returning telephone calls and providing support to clients.
• Provide professional, courteous, and responsive customer service while maintaining confidentiality and treating clients with dignity and respect.
• Perform other related duties as assigned to support departmental operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree