INCOME MAINTENANCE CASEWORKER LEAD - 40009859
About The Position
Durham County Government’s Social Services Department is hiring an Income Maintenance Caseworker Lead to determine Medicaid eligibility for applicants and clients in a County Department of Social Services. The position leads a unit within a single program area that performs intake, processing, and review, and employees must spend at least 25% of their time in a lead-worker capacity. The role also performs the eligibility determination functions of an Income Maintenance Caseworker II and a broad range of eligibility and redetermination tasks requiring in-depth knowledge of income maintenance programs and their processes. The work includes resolving client appeals of actions taken by income maintenance caseworkers, analyzing program-wide problem areas, recommending corrective actions, and providing specific or targeted staff retraining. The position works with substantial independence on complex Medicaid tasks, including two or more functions in long-term care programs, and resolves problems whose consequences may considerably affect clients or the agency. It reports to a higher-level supervisor, with minimal review of work. Candidates must pass NC FAST Certification training.
Requirements
- Two years of experience as an Income Maintenance Caseworker; or a degree from an accredited college or university; or an associate’s degree in accounting, business administration, human services, secretarial science, or a closely related field plus at least two years of qualifying paraprofessional, clerical, or other public-contact experience; or a high school diploma plus at least five years of such experience. Qualifying experience includes negotiating, interviewing, obtaining, analyzing, and/or evaluating data.
- Considerable knowledge of NC FAST and Social Service programs.
- Ability to read, analyze, and interpret rules, regulations, and procedures.
- Ability to research, analyze, and interpret automated system problems.
- Ability to communicate with clients/applicants, the public, and public officials to obtain data and explain and interpret rules, regulations, and procedures.
- Ability to perform caseworker functions within structured time frames.
- Ability to work under pressure and handle multiple tasks.
- Pass NC FAST Certification training.
Responsibilities
- Serve as lead worker over a unit in a single program area handling intake, processing, and review; spend at least 25% of work time in a lead-worker capacity.
- Perform the eligibility determination functions of an Income Maintenance Caseworker II.
- Carry out eligibility determination and redetermination tasks requiring in-depth knowledge of income maintenance programs and processes.
- Resolve client appeals concerning actions taken by income maintenance caseworkers.
- Analyze program-wide problem areas and recommend corrective action.
- Provide specific or targeted retraining to existing staff.
- Independently perform complex Medicaid program tasks, including two or more functions in long-term care programs, and resolve complex problems affecting clients or the agency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
