Case Worker (9019)

THE SALVATION ARMY A GEORGIA CORP•Brent, FL

4d•$18 - $19•Onsite

About The Position

The Case Worker monitors an assigned caseload of clients participating in a short-term life management program. The position establishes program plans and goals, evaluates client progress through routine meetings with clients and/or staff, and advocates for clients to help them obtain services that enable them to functionally cope with their environment. The Case Worker determines program eligibility, conducts needs assessments, develops intake and case plans, maintains client records, and coordinates referrals and life-management services. The role also supports clients with housing, conducts appropriate home visits and inspections, and completes discharge planning and statistical reporting. The position is based at the FLA-Pensacola Corps in Pensacola, Florida, and requires a Level 2 background screening.

Requirements

Two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and two years of experience working in a social or public service environment assisting the public; or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Ability to work with members of the public exhibiting a range of behaviors, interview clients, and obtain pertinent information.
Ability to prepare and maintain accurate and complete case notes and client records.
Ability to plan, organize, and prioritize work to meet quality standards and deadlines.
Ability to build and maintain effective, professional working relationships with clients and community agencies.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English, including communicating clearly and effectively orally and in writing.
Ability to think clearly and quickly to maintain control of a client caseload and manage multiple cases effectively without becoming frustrated or disorganized.
Ability to perform limited physical effort involving walking, standing, and lifting or carrying light objects under 25 pounds for 5–10% of work time.
Level 2 background screening required.

Responsibilities

Interview applicants to determine eligibility for program enrollment according to established guidelines and requirements.
Conduct needs assessments, gather pertinent information, establish program goals for eligible clients, and refer applicants to other agencies when they are not appropriate for the program.
Develop intake and case plans; help clients complete necessary paperwork, including goals and budget forms; complete orientation check-off forms and obtain releases of information when appropriate; and complete weekly social histories for new clients.
Prepare and maintain accurate, complete case records and logs, and enter pertinent information into the Homeless Management Information System (HMIS).
Meet regularly with clients to discuss and evaluate progress, document meetings in current records, receive incident reports, and enforce disciplinary actions for violations of house guidelines.
Plan, coordinate, and/or facilitate life-management classes, and obtain speakers and workshop presenters as needed.
Mentor clients and model appropriate hygiene, personal appearance, records retention, budget planning, and scheduling.
Assist clients in locating and securing affordable housing; conduct home visits when appropriate; ensure living quarters are properly furnished and maintained; arrange needed repairs; and conduct routine inspections of living quarters and grounds.
Refer clients to appropriate Corps programs or other agencies based on their needs and program plans.
Complete discharge plans for clients leaving the program, transfer file contents to non-active files, and prepare follow-up mailing cards.
Attend community meetings with representatives of other agencies to explain the program, make client referrals, and maintain awareness of client progress.
Prepare and maintain statistical records of services, compile monthly statistical reports, and ensure their accuracy and completeness.