Case Worker/ Administrative Assistant
About The Position
Provides case management using The Salvation Army’s Pathway of Hope philosophy. Under the supervision of the Corps Officer, works in partnership with clients and community partners to provide needed services. The role also supports office administration, material-assistance inventory, reporting, community coordination, and holiday and special programs. Driving is an essential function, and the position supervises volunteers. The position is full-time, Monday through Friday, 8:30 a.m. to 4:30 p.m., with a stated pay range of $16.00–$19.00 per hour. The work takes place in an office environment, with occasional exposure to outside weather conditions and usually moderate noise.
Requirements
- High school diploma or GED required.
- Preferred associate degree in a human services field.
- One to three years of experience in a social-service and/or nonprofit environment preferred.
- Ability to be flexible and work on multiple projects or tasks simultaneously.
- Basic computer skills, including ability to access payroll, timekeeping, and personal data through a web-based system.
- Intermediate Microsoft Word and Excel skills and ability to access data systems through a web-based system.
- Administrative skills, including use of standard office equipment, data entry, 10-key, attention to detail, and filing.
- Good written and spoken communication skills and ability to maintain effective working relationships.
- Demonstrated ability to handle confidential matters.
- Attention to detail and creative problem-solving skills.
- Strong independent judgment.
- Must pass all applicable background checks.
- Must possess a valid driver's license from the state of residence and be approved through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
- Must successfully complete Safe from Harm training within 90 days of hire.
- Must be able to meet the position’s physical requirements, including good speaking, hearing, and vision ability; manual dexterity; standing, bending, and reaching for extended periods; operating office equipment; and occasionally lifting and/or moving more than 50 pounds.
Nice To Haves
- Associate degree in a human services field.
- One to three years of experience in a social-service and/or nonprofit environment.
Responsibilities
- Complete intake interviews with clients requesting material assistance; determine and document their needs, circumstances, and assistance provided.
- Counsel clients on available resources and explain procedures, rights, responsibilities, and confidentiality.
- Maintain accurate, confidential, detailed case-management files and referral materials.
- Enroll clients in appropriate Salvation Army programs or initiatives when appropriate, and coordinate collaborative services with area social-service agencies.
- Complete Salvation Army statistics and maintain documents and other required reports.
- Maintain material-assistance inventory, order supplies, and stock inventory.
- Educate and coordinate with community agencies about Salvation Army Social Services activities.
- Refer clients to services unavailable at The Salvation Army.
- Maintain appropriate and consistent daily or weekly office hours.
- Answer phones and emails and handle other correspondence.
- Make bank deposits and scan invoices and deposit slips to the DHQ accounting center.
- Assist with holiday and special programs.
- Drive as required for the role.
- Supervise volunteers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
