Case Support Specialist

Pinnacle Services•Minneapolis, MN

1d•Hybrid

About The Position

Pinnacle Services is hiring a Case Support Specialist to provide administrative and operational support to its Case Management department. The role requires strong technology skills, organization, attention to deadlines, and the ability to complete tasks efficiently. The specialist works with Case Management Administrators, supervisors, and leadership to support service delivery, improve departmental processes, and meet departmental goals. The position also supports accurate records and reporting, timely communication, and effective routing of inquiries. Employees may qualify for a hybrid schedule of one remote day and four in-office days per week after completing required training and meeting performance expectations.

Requirements

High school diploma or equivalent education.
Successfully pass a background study.

Nice To Haves

Previous experience working in Human Services or an administrative role.
Experience with Microsoft Suite products.

Responsibilities

Collaborate with Case Management Administrators, supervisors, and leadership to improve departmental processes and workflow efficiency.
Assist with administrative tasks that support effective service delivery and departmental goals.
Stay current on policy, procedure, and form or document changes related to records management, contracts, and documentation procedures.
Work with Case Management Administrators to improve the efficiency of Case Support Specialist processes and processes across the Case Management Department and agency.
Support the maintenance and use of person-served information and records in PlanStreet, and department information and procedures on SharePoint or future sites.
Return voicemail and email communications within one business day.
Update voicemail and email outgoing messages when working in the community or away from the office for an extended period, providing alternative contact options for individuals on the caseload.
Prepare, maintain, and distribute compliance reports to the supervisory team.
Monitor assigned reporting requirements, assist with data collection and verification, and support compliance with agency, contract, and regulatory expectations.
Document completed administrative tasks for a person served as a service delivery in PlanStreet, as directed or according to established processes.
Respond to inquiries received through the Case Management Administrator's desk and direct people served to the appropriate Case Manager or supervisor.
Route questions, concerns, and requests between people served, case management staff, and leadership to the appropriate individual in a timely and professional manner.

Benefits

Training program
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Voluntary life insurance
Flexible spending account
Minnesota Paid Leave
Paid time off
Seven holidays
401(k), with eligibility to contribute beginning the first quarter after six months of employment
Animal-friendly corporate office
Professional growth opportunities
Flexible schedules
Team atmosphere
Flex-time benefit available after the first 90 days
Potential hybrid schedule of one remote day and four in-office days per week after required training and meeting performance expectations