Case Services Aide II – Ongoing

Teller County Government•Woodland Park, CO

3d•Onsite

About The Position

Teller County's Department of Human Services is seeking a Case Services Aide II to provide supervised court-ordered visits between children and their families in a variety of settings, promoting or maintaining the relationships between children and their parents or families. The role may also provide paraprofessional services, primarily for problems in the home, in support of treatment plans developed by professional caseworkers. The aide serves as the main backup for the Hotline Screener during business hours, using specialized screening techniques to identify concerns and imminent safety issues involving children, youth, or adults. The position performs background checks for adults and children in Adult Protection and Child Welfare referrals and enters documentation into the computer systems used by both programs. The position is based onsite in Woodland Park and works 40 hours per week. It includes local travel, transportation of clients as needed, and some evening and weekend work. The work is primarily in an office setting, though some work may occur in a hostile environment involving distressed persons. The role requires light physical exertion and the ability to lift and carry up to 25 pounds. The position requires a high school diploma or equivalent and three years of public-contact service experience, including one year in a social service agency. An acceptable combination of education, training, and experience may be substituted. The employee must hold and maintain a valid Colorado driver's license, pass required security clearances and a pre-employment drug test, and obtain Hotline Screener certification within six months of employment, maintaining it annually. The salary range is $22.00–$23.10 per hour. Teller County offers health-plan options, an HSA contribution, telehealth, dental, vision and prescription coverage, life coverage, retirement plans, paid time off and holidays, and additional employee programs and assistance.

Requirements

High school diploma or equivalent.
Three years of experience in public contact involving the provision of services, including one year in a social service agency; an acceptable combination of education, training, and experience may be substituted.
Knowledge of enhanced interview and screening techniques; Trails and CAPS database systems; effective parenting skills and infant and child development; basic computer skills and electronic communications; and customer-service principles and processes.
Computer and data-entry skills, including use of programs such as Department of Labor and Department of Motor Vehicles systems and mandated internal, local, and state background-check systems.
Ability to communicate effectively verbally and in writing; establish and maintain professional working relationships; and apply the Colorado Children's Code, state statutes, Teller County DHS policies, state eligibility requirements for Title 4-E Foster Care and Maintenance of Effort, and mathematical formulas used to establish eligibility.
Ability to provide instruction and monitor; observe and interpret interactions; assess family dynamics and manage crisis situations; interact positively and effectively with clients and intervene in behavior contrary to positive family dynamics; and develop effective working relationships with clients, caseworkers, and community professionals.
Ability to assess and troubleshoot data and computer problems and communicate effectively with the State Department of Human Services.
Possess and maintain a valid Colorado driver's license.
Clear or pass required levels of state security to access highly confidential information, including Department of Labor, Department of Motor Vehicles, and utility information.
Pass a pre-employment drug test.
Obtain Hotline Screener certification within six months of employment and maintain yearly certification.
Ability to communicate by speaking and hearing in person and by telephone, and to see and read documents, manuals, computer-screen text, and office-machine displays.
Ability to perform light to moderate physical work, lift and carry 25 pounds, operate a computer keyboard and vehicle, and stand, walk, sit, kneel, bend, grasp, ride, and reach.

Responsibilities

Supervise court-ordered visitations and coordinate schedules with parents, foster parents, schools, and visitation-room availability.
Provide the supervisor with a monthly visitation schedule and document observations and family or client interactions after each visit.
Gather fact-based information and use analytical skills to determine whether there is an immediate safety concern.
Provide transportation to clients as needed.
Meet regularly with the supervisor and social caseworkers to coordinate and review case plans; promptly share information about client crises or negative changes in behavior with therapists and social caseworkers.
Participate in team, unit, and Department of Human Services meetings.
Request records, including police reports, medical and social histories, and school records; maintain confidential records, work statistics, and other required records in conjunction with the caseworker.
Enter referrals and other forms into various computer systems.
Perform administrative duties for supervisors and caseworkers, including logging court orders, preparing cases for electronic storage, filing, copying, completing routine forms, and preparing due diligence reports and letters.
Act as backup to the Case Services Aide – Intake and accept reports of potential or alleged abuse or neglect of children, youth, or adults by phone or in person.
Perform background checks on adults and children in Adult Protection and Child Welfare referrals and document information in the programs' computer systems.

Benefits

Two Meritain Aetna health plans, with the County paying 50% to 100% of premiums depending on the plan selected.
HSA plan with a County contribution of $1,250 for employee-only coverage or $2,500 for employee plus one or more dependents.
Telehealth/Teledoc options.
Dental, vision, and prescription drug coverage.
Basic and voluntary life coverage.
401a retirement plan: employees contribute 4%, and the County matches 8%; fully vested after five years.
457b deferred compensation plans with pre-tax and post-tax options.
Paid vacation and sick time, 12 holidays, and one floating holiday.
Aflac.
Wellness programs.
Employee Assistance Program (EAP).
Education assistance.
Employee discounts.
Uniform allowance.