Case Services Aide II – Ongoing

Teller County Government•Woodland Park, CO

4d•$22 - $23•Onsite

About The Position

Teller County's Department of Human Services is seeking a Case Services Aide II to provide supervised court-ordered visitations between children and their families in a variety of settings, promoting or maintaining the relationship between children and their parents or families. The aide may provide paraprofessional services, primarily for problems in the home, in support of a treatment plan developed by professional caseworkers. The role is the main backup for the Hotline Screener during business hours and uses specialized screening techniques to identify concerns and imminent safety issues affecting children, youth, or adults. Duties also include performing background checks for Adult Protection and Child Welfare referrals and entering documentation into the computer systems used by both programs. The position is full-time, non-exempt, and based on site in Woodland Park. The work schedule is 40 hours per week, with some evening and weekend work required. The work is performed in an office setting with local travel; some work may involve a hostile environment with distressed persons.

Requirements

High school diploma or equivalent.
Three years of experience in public contact involving the provision of services, including one year in a social service agency; an acceptable combination of education, training, and experience may be substituted.
Knowledge of enhanced interview and screening techniques; Trails and CAPS database systems; effective parenting skills and infant/child development; basic computer skills and electronic communications; and customer-service principles and processes.
Computer and data-entry skills, including using programs such as Department of Labor and Department of Motor Vehicles systems and conducting mandated internal, local, and state background checks.
Ability to communicate effectively in writing and verbally and to establish and maintain professional working relationships with coworkers, county departments, other agencies and organizations, and the public.
Ability to assimilate and apply the Colorado Children’s Code, state statutes, Teller County DHS policies, state eligibility requirements for Title 4-E Foster Care and Maintenance of Effort (MOE), and mathematical formulas for establishing eligibility.
Ability to provide instruction and monitor, observe and interpret interactions, assess family dynamics, respond to crisis situations, interact positively with clients and intervene in negative behavior.
Ability to assess and troubleshoot data or computer problems and communicate effectively with the State Department of Human Services.
Ability to communicate by talking and hearing in person and by telephone, and to see and read documents, manuals, computer screens, and office machine displays.
Ability to perform light to moderate physical work; lift and carry 25 pounds; operate a computer keyboard and vehicle; and stand, walk, sit, kneel, bend, grasp, ride, and reach.
Possession of and ability to maintain a valid Colorado driver’s license.
Ability to clear or pass required levels of state security to access highly confidential information and to pass a pre-employment drug test.
Ability to obtain Hotline Screener certification within six months of employment and maintain yearly certification.

Responsibilities

Supervise court-ordered visitations and coordinate schedules with parents, foster parents, schools, and visitation room availability.
Provide the supervisor with a monthly visitation schedule and document observations and family/client interactions after each visit.
Gather fact-based information and assess whether there is an immediate safety concern.
Provide transportation to clients as needed.
Meet regularly with the supervisor and social caseworkers to coordinate and review case plans, and promptly share information with therapists or social caseworkers in response to a client crisis or negative behavioral change.
Participate in team, unit, and Department of Human Services agency meetings.
Request police reports, medical and social histories, and school records; maintain confidential records, work statistics, and other records as required with the caseworker.
Enter referrals and forms into various computer systems.
Perform administrative duties for supervisors and caseworkers, including logging court orders, preparing cases for electronic storage, filing, copying, completing routine forms, and preparing due diligence reports and letters.
Back up the Case Services Aid – Intake by accepting reports of potential or alleged abuse or neglect of children, youth, or adults by phone or in person.
Perform background checks and document information in the computer systems used by Adult Protection and Child Welfare programs.

Benefits

Health plans, with the County paying 50% to 100% of the premium depending on the selected plan.
Health Savings Account, with a County contribution of $1,250 for employee-only coverage or $2,500 for employee plus one or more dependents.
Telehealth/Teledoc options.
Dental, vision, and prescription drug coverage.
Basic and voluntary life coverage.
401a retirement plan with a 4% employee contribution and an 8% County match; fully vested after five years.
457b deferred compensation plans with pre-tax and post-tax options.
Paid vacation, sick time, 12 holidays, and one floating holiday.
Aflac.
Wellness programs.
Employee Assistance Program (EAP).
Education assistance.
Employee discounts.
Uniform allowance.