Case Manager, Austin 147

CAMBA•New York, NY

4d•Onsite

About The Position

CAMBA’s Austin 147 supportive housing program provides on-site services to chronically homeless single adults diagnosed with serious and persistent mental illness (SPMI) or mental illness and chemical addiction (MICA), qualifying couples, and chronically homeless families. The program also serves community residents who may need services. The Case Manager works with tenants to assess needs, develop independent living goals, connect them with resources, and support progress toward stability and self-sufficiency. The position reports to the Program Manager and is located in the Bronx, New York (10455). Flexible hours may occasionally be needed to provide shift coverage until 8 p.m. The role requires maintaining professional relationships and protecting tenant privacy and health information. The Case Manager maintains tenant documentation, conducts intakes and reassessments, helps tenants create and pursue independent living plans, coordinates referrals, monitors and documents progress, and participates in case conferences. Other duties may include advocacy, appointment scheduling and accompaniment, benefits applications, home visits, program marketing, eligibility prescreening, and data entry. Tasks may be modified, expanded, or assigned over time. Applicants must have a bachelor’s degree or equivalent experience and experience working with the SPMI population or equivalent experience. The position requires fingerprinting and a Criminal History Check through the Justice Center for the Protection of Vulnerable People with Special Needs, with fingerprint clearance maintained throughout employment. As a mandated reporter, the employee must immediately report suspected abuse or neglect to the VPCR Hotline and complete a CAMBA Incident Report. Compensation is $50,192 annually. The role is full-time.

Requirements

Bachelor’s degree (B.A.) and/or equivalent experience.
Experience working with the Seriously and Persistently Mentally Ill (SPMI) population, and/or equivalent experience.
Must be fingerprinted and obtain a Criminal History Check (CHC) with the Justice Center for the Protection of Vulnerable People with Special Needs.
Ability to maintain fingerprint clearance throughout employment.
As a mandated reporter, must immediately report suspected incidents or cases of abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline and complete a CAMBA Incident Report.
Flexible hours may occasionally be needed to provide shift coverage until 8 p.m.

Responsibilities

Maintain professional relationships with clients and comply with HIPAA and applicable security and privacy policies.
Practice Universal Precautions and Standard Protocol & Procedures.
Review and copy documentation establishing tenant eligibility, and create and maintain tenant files.
Conduct initial intakes and assessments of tenants’ and families’ needs, as well as periodic reassessments.
Collaborate with tenants to prepare and periodically revise independent living plans with short- and long-term goals.
Help tenants achieve goals by identifying community resources and making referrals within and outside CAMBA.
Help tenants overcome barriers, advocate for themselves, and move toward self-sufficiency.
Conduct group sessions or workshops to develop tenants’ independent living skills.
Recommend and implement strategies to encourage tenants to participate in the process.
Monitor tenant progress through scheduled telephone contacts or face-to-face visits and document progress in notes.
Participate in case conferences and follow up with tenants and referral organizations about contact and progress.
Provide information for weekly, monthly, quarterly, and annual reports.
May recommend case closure when tenants achieve goals and maintain stability, are lost to service, or become ineligible.
May act as a tenant liaison or advocate with outside organizations on education, healthcare, housing, legal, and other matters.
May schedule or accompany tenants to educational, medical, social service, or other appointments.
May help tenants complete applications for benefits and entitlements or process applications on their behalf.
May follow up after tenants complete primary goals to help ensure stability.
May evaluate tenants’ living conditions through home visits.
May prepare program marketing materials.
May prescreen tenants by telephone for eligibility and schedule intake appointments.
May enter tenant data and progress information into an automated database.
Immediately report suspected abuse or neglect to the VPCR Hotline and complete a CAMBA Incident Report as a mandated reporter.
Maintain fingerprint clearance throughout employment.