Case Manager

Justice Resource Institute • Lynn, MA

5d

About The Position

The Case Manager works in JRI’s Young Parent Support (YPS) Program, a grant-funded program through the Department of Children and Families that supports parents and parents-to-be up to age 23. The free, voluntary program helps young parents develop self-sufficiency skills while navigating the developmental needs of their infants and young children. It builds on parents’ strengths and connects them with community agencies and support networks to address their individual needs.

This outreach role primarily follows a home-visiting model and serves Waltham and surrounding towns. Case Managers visit assigned families weekly and maintain a caseload of no more than 15 families. The role includes individual case management, group participation, and community outreach. Staff are expected to participate in weekly supervision and monthly YPS staff meetings, and active participation in program groups is encouraged and expected. Training covers agency culture and policies, infant and child development, parent-child interactions, family-needs assessment, child-development screening, safety-risk identification, and goal planning with families.

Requirements

• Must be at least 21 years old.
• Either an Associate Degree in a human services field and at least one year of experience working with the target population, or a high school diploma/GED and at least two years of experience working with the target population.
• Must be available to work some evenings.
• Must maintain a valid driver’s license; outreach and transporting people served are required.
• Must complete background and driving record checks.

Nice To Haves

• Experience as a parent or caregiver of a youth with emotional, behavioral, or learning challenges is strongly preferred.
• Experience accessing support systems for a child’s needs is strongly preferred.
• Fluency in a second language other than English is eligible for a bilingual bonus if the language will be used to serve clients.

Responsibilities

• Visit assigned families weekly through a primarily home-based visiting model.
• Manage a caseload of no more than 15 families.
• Provide individual case management and participate in group and community outreach activities.
• Actively participate in parenting skills sessions, financial literacy workshops, and new mothers’ gatherings.
• Attend weekly supervision and monthly YPS team staff meetings.
• Conduct child-development screens, identify safety risks, assess family needs, and develop goal plans with families.
• Transport people served as required.

Benefits

• $1,000 sign-on bonus, paid in full after six months of employment.
• $2,000 bilingual bonus for qualifying new hires who speak a second language fluently and use it to serve clients.
• Reimbursement for registration costs and annual fees for professional licenses required for work.
• Blue Cross medical benefits and Delta Dental benefits.
• 401(k) matching up to $800 per year and a pension after five years of employment.
• Tuition reimbursement of up to almost $4,000 per year and discounted tuition at select partner colleges and universities.
• Free continuing education units (CEUs) and training opportunities focused on evidence-based practices.
• Employee engagement groups, self-care resources, and an Employee Assistance Program.
• Up to 19 days of paid time off in the first year for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree