Case Manager

General Dynamics - Bath Iron Works•Bath, ME

5d•$52,800 - $66,900

About The Position

Operating under the BIW Business Operating System (BOS), the Case Manager ensures compliance with safety, quality, and performance standards while coordinating with key stakeholders to meet overall milestones. The position supports employees throughout medical leave and their safe return to the workplace. The Case Manager meets with employees to review return-to-work documentation in alignment with collective bargaining agreements and serves as the primary liaison with outside healthcare providers to coordinate required paperwork. The role tracks employee status in real time, checks in regularly with employees who are out of work, and helps ensure they have access to appropriate support and resources. The Case Manager works closely with Medical, Safety, Personnel Records, and Production to support a smooth and timely return-to-work process. The role also maintains accurate documentation in electronic databases, supports daily office operations such as answering calls and managing equipment, and assists with special projects as assigned. The ideal candidate has case management experience, excellent communication skills, and the ability to multitask in a fast-paced clinical environment.

Requirements

High school diploma or GED.
At least 1 year of medical office or healthcare administrative experience.
Ability to perform effectively in a fast-paced clinical environment.
Strong critical-thinking and problem-solving skills for evaluating cases and coordinating care.
High level of accuracy and attention to detail in documentation and workflows.
Clear, professional written and verbal communication skills.
Ability to prioritize and manage multiple cases and tasks simultaneously.
Proficiency with electronic medical systems and general computer applications.

Nice To Haves

1–2 years of case management experience in a medical or healthcare setting.

Responsibilities

Meet with employees to review return-to-work paperwork as outlined in collective bargaining agreements.
Ensure return-to-work decisions align with safety expectations and employee capabilities.
Manage real-time tracking of employee return-to-work status.
Oversee data entry to maintain accurate patient records.
Ensure accurate and consistent distribution of documentation and information.
Handle office operations, including answering calls and returning messages.
Provide regular check-ins, support, and guidance to employees who are out of work.
Help employees understand paperwork and processes related to returning to work.
Act as a liaison with outside healthcare providers to coordinate return-to-work documentation.
Coordinate with Medical, Safety, Personnel Records, and Production.
Support staff to help ensure a seamless return-to-work process.
Identify opportunities to improve communication and streamline return-to-work procedures.
Improve the accuracy and efficiency of internal workflows and documentation practices.
Manage office equipment and use software systems to support workflow efficiency.
Perform special projects as assigned.