Case Manager

Community Reach Center • Commerce City, CO

8d • Onsite

About The Position

The Case Manager provides support services to clients and their families, helping clients remain engaged in care, understand their needs, connect to services, and make progress toward treatment goals. The role supports referrals, care coordination, resource linkage, and follow-up with internal programs and community partners. Work must follow the assigned program manual, role expectations, approved service model, and the Psychosocial Rehabilitation Model when applicable.

The position addresses social determinants of health, including housing, benefits, transportation, food, medical care, education, employment, safety, and other community needs. The Case Manager manages an assigned caseload, completes daily tasks, monitors program KPIs, uses agency dashboards and data to guide work, and identifies barriers affecting client access, engagement, outcomes, and program performance. The role may also provide clinical and/or medical linkage to interventions within the assigned program manual, role, and scope of work. Other duties may be assigned by the Program Manager.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Work is office- and community-based and requires travel between Community Reach Center locations, consumer residences, and community partner locations. The hourly salary range is $24.00 to $27.00. The position is eligible for a $250 monthly bilingual stipend. Applications are accepted on an ongoing basis.

Requirements

• Bachelor’s degree in Psychology, Social Work, or a directly related field.
• Communication, organization, and time-management skills.
• Ability to work independently in a community-based setting.
• Valid Colorado driver’s license with a clean driving record.
• Regular, predictable attendance.
• Ability to stand and sit; talk and hear; and use hands and fingers to operate a computer and keyboard.
• Close vision ability for computer work.
• Ability to perform light to moderate lifting.

Nice To Haves

• Bilingual Spanish language ability; preferred but not required.

Responsibilities

• Evaluate client needs using required Social Determinants of Health tools and provide prevention, early intervention, case management, and family education consistent with the assigned program manual and scope of work.
• Meet annual expectations for productivity, quality, documentation, client engagement, role-specific KPIs, and 1,200 clinical interaction hours, unless adjusted for role, leave, program need, or organizational need.
• Manage an assigned caseload by monitoring client engagement, follow-up, service needs, outcomes, documentation, care coordination tasks, and services within the assigned role.
• Document client contacts and work completed on their behalf according to program manual, documentation standards, and Electronic Health Record requirements.
• Use EHR data and agency dashboards to identify trends, prioritize outreach, re-engage clients, and share progress or concerns with the Program Manager.
• Evaluate client needs, coordinate referrals, and help clients access medical, behavioral health, social, educational, housing, financial, transportation, food, employment, legal, and community supports.
• Coordinate care with clients’ treatment teams, primary care providers, internal programs, external resources, support systems, and family members as appropriate and permitted by consent and agency policy.
• Participate in annual performance reviews, track KPI progress with the manager, identify barriers, and develop action plans aligned with program and role expectations.
• Provide individual and group interventions using approved evidence-based models and best practices, such as Motivational Interviewing, when applicable to the program, role, and client need.
• Support client engagement, housing stability, medical appointments, healthy living goals, and other goals identified in service plans.
• Attend treatment team, case review, and other required clinical review meetings; share updates, make treatment plan recommendations, discuss barriers, and provide crisis support and emergency services when required.
• Complete needs assessments, service plans, referrals, linkage, monitoring, follow-up, and appropriate escalation of barriers.
• Use program resources responsibly and follow program manual guidance, considering effects on budgets, service use, staffing capacity, transportation use, and program sustainability.
• Provide transportation for clients in agency vehicles when clinically appropriate.
• Represent the agency professionally when working with community partners, agencies, and the public.
• Help identify program or system concerns and participate in problem solving, implementation, and follow-up.
• Follow evidence-based models, best practices, program manuals, procedures, documentation standards, service expectations, and supervision guidance for the assigned program and role.
• Participate in audits of clinical sessions and supervision, which may include in-person observation, audio or video review, chart review, and discussion.
• Attend, complete, and apply required role-specific trainings.

Benefits

• Competitive compensation.
• 401(k) with matching.
• Wellness program.
• Health insurance reimbursement allocation.
• Medical, dental, and vision insurance.
• Internal opportunities and free trainings.
• Shift differential pay when applicable.
• Bilingual stipend pay.
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle.
• Opportunity for cross-licensure sponsorship if eligible and applicable.
• Healthy work-life balance.
• PTO and paid holidays.
• Tuition reimbursement.
• Loan forgiveness options, including National Health Service Corps, Colorado Health Service Corps, and Public Student Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level