Case Manager (Multilingual)

Lutheran Community Services Northwest•Portland, OR

21d•$21 - $31

About The Position

Lutheran Community Services NW is a nonprofit serving communities throughout Washington, Oregon, and Idaho. The Multilingual (Ukrainian/English) Case Manager assists refugee, asylum, and immigrant clients as they resettle and integrate into their new community, providing resources and support to help them achieve self-sufficiency. Candidates must demonstrate fluency in both English and Ukrainian. The role provides case management under state- and federally funded contracts. It includes developing strength-based service plans, connecting clients with community support and service providers, arranging transportation and language access for appointments, and delivering in-home services such as needs assessments, cultural orientation, education, crisis support, information, and referrals. The Case Manager maintains regular contact with active clients, documents services and progress, submits reports, keeps tracking forms current, and ensures that services are culturally and linguistically appropriate and comply with program requirements. The role also calls for professional communication and a positive staff support network. The position requires a high school diploma or equivalent, strong English and Ukrainian communication skills, organizational and interpersonal skills, and the ability to work effectively under pressure in a multicultural setting. General experience with Google Suite and Microsoft Office365 is required. A valid state driver’s license, reliable transportation, auto insurance, and satisfactory criminal and motor vehicle clearances are also required. The employee may drive clients in a personal vehicle or an agency rental. LCSNW offers a 37.5-hour work week, vacation and sick leave, paid holidays, medical, dental, vision and prescription benefits, employer-paid disability and life insurance, a 403(b) retirement plan with employer matching (eligibility applies), an Employee Assistance Program, and potential eligibility for student loan forgiveness through its 501(c)(3) nonprofit status.

Requirements

High school diploma or equivalent.
Demonstrated fluency in English and Ukrainian, including the ability to read, write, and speak both languages.
Ability to work well under pressure and effectively in a multicultural setting.
Excellent organizational and interpersonal skills.
General experience with Google Suite and Microsoft Office365.
Valid state driver’s license and reliable transportation for business purposes, including travel between work locations and community settings.
Ability to drive clients using a personal vehicle and/or agency rental.
Required criminal clearance, including national sex offender screening; motor vehicle records, valid driver’s license, and auto insurance are required.

Responsibilities

Maintain case management for refugee clients in accordance with state- and federally funded contracts.
Develop strength-based service plans with clients to identify barriers to self-sufficiency and steps to address them.
Connect clients with community networks, support systems, volunteers, and service providers to support long-term integration.
Provide or arrange client transportation to required appointments and ensure clients have language access at appointments.
Provide in-home case management, needs assessments, cultural orientation, education, crisis support, information, and referrals.
Maintain regular contact with active cases through home visits, office meetings, community orientation, and phone calls, as contractually required.
Maintain organized case files, complete accurate progress notes, submit reports on time, and keep shared tracking forms up to date.
Coordinate referrals to refugee service providers, including the Health Department, Employment Services, Social Security, DSHS, and ESL providers.
Ensure services are linguistically and culturally appropriate, and provide education and advocacy when needed.
Comply with program and department requirements, including record-keeping and reporting requirements.
Model and encourage direct, professional communication among staff and facilitate a positive staff support network.
Demonstrate awareness and sensitivity to the cultural and socioeconomic characteristics of the populations served.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and prescription benefits.
Employer-paid short- and long-term disability insurance.
Life insurance coverage at no cost to the employee.
Up to two weeks of vacation in the first year, based on hours worked.
Up to two weeks of sick leave, based on hours worked.
12 paid agency-recognized holidays.
Two floating holidays.
403(b) retirement plan with employer matching, subject to eligibility.
Employee Assistance Program for the employee and family.
Potential eligibility for Student Loan Forgiveness through the employer’s 501(c)(3) nonprofit status.
37.5-hour work week.