Receptionist (Multilingual)

Lutheran Community Services Northwest•Portland, OR

About The Position

Lutheran Community Services NW is a nonprofit organization serving communities throughout Washington, Oregon, and Idaho. The Receptionist welcomes and directs guests, clients, and visitors; handles incoming calls and messages; distributes mail and packages; coordinates appointments and meetings; and performs administrative tasks. The role also provides information about the agency and its services, maintains an organized reception area, and supports a welcoming experience for visitors. The position involves working in diverse settings, including LCSNW offices, partner agency and community-based locations, and faith-based settings.

Requirements

High school diploma or equivalent.
Ability to read, write, and speak English and Spanish or Russian.
Intermediate mastery of business applications and productivity suites.
Demonstrated resilience, awareness, and self-regulation when navigating challenges, conflict, and obstacles or barriers.
Ability to work in a diverse, multicultural environment and with cross-functional teams to enhance end-user experiences throughout the service lifecycle.
Commitment to serving and advocating for diverse and marginalized populations.
Ability to complete tasks in a moderately noisy environment.
Ability to interact with others and perform tasks in person and through technology, with long periods of stationary activity and minimal periods of increased physical activity.
Ability to move equipment or materials weighing up to 25 pounds.
Ability to travel between worksites occasionally.
Ability to meet LCSNW criminal background clearance requirements and other job-relevant clearances required by the state or program.

Responsibilities

Welcome and direct guests, clients, and visitors to the appropriate person or department.
Manage incoming calls, take messages, and transfer calls to the appropriate staff member.
Sort and distribute mail, emails, and packages to relevant recipients.
Coordinate appointments and meetings, manage calendars, and arrange conference rooms.
Perform administrative tasks such as filing, photocopying, data entry, and maintaining records.
Provide clients and callers with information about the agency, its services, and its personnel.
Keep the reception area tidy and organized, stock magazines and brochures, and arrange seating for visitors.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and prescription benefits.
Employer-paid short- and long-term disability insurance.
Life insurance coverage at no cost.
Up to two weeks of vacation in the first year, based on hours worked.
Up to two weeks of sick leave, based on hours worked.
12 paid agency-recognized holidays.
Two floating holidays.
403(b) retirement plan with employer matching, subject to eligibility.
Access to an Employee Assistance Program for employees and their families.
Potential eligibility for student loan forgiveness through the organization's 501(c)(3) nonprofit status.