Receptionist (Multilingual)

Lutheran Community Services Northwest•Portland, OR

About The Position

Lutheran Community Services NW is a nonprofit organization serving communities throughout Washington, Oregon, and Idaho. The Receptionist welcomes and directs guests, clients, and visitors; manages incoming calls and messages; distributes mail and packages; coordinates appointments and meeting logistics; and performs general administrative tasks. The role also provides information about the agency and its services and maintains an organized reception area. The position involves working in varied office and community settings, including partner agency and faith-based locations, and serving diverse and marginalized populations.

Requirements

High school diploma or equivalent.
Ability to read, write, and speak English and Spanish or Russian.
Intermediate mastery of business applications and productivity suites.
Demonstrated resilience, awareness, and self-regulation when navigating challenges, conflict, and obstacles or barriers.
Ability to work successfully in a moderately noisy environment and perform tasks in person and through technology, including long periods of stationary activity and minimal periods of increased physical activity.
Ability to move equipment or materials weighing up to 25 pounds.
Occasional travel between worksites.
Ability to meet LCSNW criminal background clearance requirements and other job-relevant clearances required by the state or program.

Nice To Haves

Experience thriving in a diverse, multicultural environment and working with cross-functional teams to develop and implement strategies that enhance end-user experiences throughout the service lifecycle.
Commitment to serving and advocating for diverse and marginalized populations.

Responsibilities

Welcome and direct guests, clients, and visitors to the appropriate person or department.
Manage incoming calls, take messages, and transfer calls to the appropriate staff member.
Sort and distribute mail, emails, and packages to relevant recipients.
Coordinate appointments, meetings, calendars, and conference room arrangements.
Perform administrative tasks such as filing, photocopying, data entry, and record maintenance.
Provide clients and callers with information about the agency, its services, and personnel.
Keep the reception area tidy and organized, stock magazines and brochures, and arrange seating for visitors.
Perform other duties as assigned.

Benefits

37.5-hour work week.
Medical, dental, vision, and prescription benefits.
Employer-paid short- and long-term disability insurance.
Life insurance coverage at no cost to the employee.
Up to two weeks of vacation in the first year, based on hours worked.
Up to two weeks of sick leave, based on hours worked.
12 paid agency-recognized holidays.
Two floating holidays.
403(b) retirement plan with employer matching, subject to eligibility.
Access to an Employee Assistance Program for employees and their families.
Potential eligibility for student loan forgiveness through the organization's 501(c)(3) nonprofit status.