Case Manager, CST

LSSI • Chicago, IL

2d

About The Position

The Case Manager, CST carries an assigned client caseload and meets a 60% productivity expectation, equivalent to 24 billable hours per week. The role collaborates with clients and colleagues to complete IM+CANS, treatment plans, and other required documentation, while following applicable service-treatment and contract compliance rules and documentation timelines. The Case Manager reflects the program’s clinical model and principles of Equity, Diversity, and Inclusion, and adheres to ethical treatment standards, including the NASW Code of Ethics. The position requires professional, positive, and integrity-centered conduct, treating clients, families, coworkers, and community partners with dignity, respect, honesty, and fairness.

The position requires a high school diploma or equivalent. A degree in a social service field and relevant clinical credentials or experience are preferred. Candidates must have proficiency in electronic health record documentation and review, communicate clearly, and demonstrate strong organization, presentation, and computer skills. A valid driver’s license, reliable transportation, and required Illinois minimum liability insurance coverage are also required.

Requirements

• High school diploma or equivalent.
• Background check clearance.
• Demonstrated proficiency in electronic health record documentation and review.
• Ability to communicate clearly and comprehensibly, verbally and in writing.
• Strong organization, presentation, and computer skills, including experience with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint) and related software.
• Valid driver’s license in good standing for the state of residency.
• Access to reliable transportation.
• Valid Illinois statutory minimum liability insurance coverage for bodily injury and property damage.

Nice To Haves

• Associate’s, bachelor’s, or master’s degree in a social service field.
• If master’s-level, willingness to work toward clinical licensure.
• LPC/LCPC or LSW/LCSW credentials.
• Clinical training and experience using best practices.
• Experience working with clients of varied ages, issues, and symptoms.
• Familiarity with accreditation and licensure standards.
• Experience establishing and maintaining collaborative community partnerships.

Responsibilities

• Carry an assigned client caseload and meet 60% productivity, or 24 billable hours per week.
• Collaborate with clients and/or colleagues to complete IM+CANS, treatment plans, and other required documentation.
• Follow compliance rules concerning treatment of services and contracts.
• Reflect the program’s clinical model and demonstrate principles of Equity, Diversity, and Inclusion.
• Complete documentation within required timelines.
• Adhere to ethical treatment standards, including the NASW Code of Ethics.
• Act professionally and with integrity, treating clients, families, coworkers, and collaborative organizations or individuals with dignity, respect, honesty, and fairness.

Benefits

• On-demand access to earned wages through Dayforce Wallet.
• Competitive salary based on relevant education, experience, and licensure.
• Opportunity for advancement.
• For full-time employees: healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, a 403(b) plan, an Employee Assistance Program, and flexible hours.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED