Associate Account Manager (Remote CST)

Republic Services•Eden Prairie, MN

4d•Remote

About The Position

The Associate Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role handles outbound and inbound calls to retain smaller, less complex commercial and industrial customers and increase sales penetration by offering the full suite of Republic Services products. The position is remote and designated for the CST time zone.

Requirements

High school diploma or G.E.D.
0–2 years of customer service experience.

Nice To Haves

Waste or transportation industry experience.

Responsibilities

Proactively contact existing customers daily to maintain and retain their business.
Develop and maintain knowledge of the Company’s services, lines of business, pricing structures, and offers; recommend additional services to assigned customers as appropriate.
Complete contractual re-signs with existing customers to extend relationships and increase customer profitability where appropriate.
Respond to cancellation requests in accordance with the established escalation policy.
Communicate proactively with customers, or respond to them, in support of company pricing initiatives.
Use Salesforce daily to schedule and document activities, including calls, meetings, and proposals.
Capture customer email addresses and minimize rate restrictions and customer credits.
Increase customer penetration by selling the full suite of Republic Services products.
Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress toward goals, and the status of key customer relationships.
Perform other job-related duties as assigned.