Associate Account Manager (Remote CST)
About The Position
The Associate Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role makes outbound calls and receives inbound calls to retain business with smaller, less complex commercial and industrial customers, while increasing sales penetration within the existing customer base by offering the full suite of Republic Services products. The position develops knowledge of available services, lines of business, pricing structures, and customer offers; completes contractual renewals where appropriate; and responds to cancellation requests in accordance with the established escalation policy. It also supports company pricing initiatives, documents customer interactions and sales activity in Salesforce, and works with the Sales Manager to review retention efforts, progress toward goals, and key customer relationships.
Requirements
- High school diploma or G.E.D.
- 0–2 years of customer service experience.
Nice To Haves
- Experience in the waste or transportation industry.
Responsibilities
- Proactively reach out to existing customers daily to maintain and retain business.
- Develop and maintain knowledge of company services, lines of business, pricing structures, and relevant offers.
- Offer additional services to assigned existing customers and increase customer penetration by selling the full suite of Republic Services products.
- Perform contractual re-signs for existing customers to extend relationships and increase profitability where appropriate.
- Respond to cancellation requests in alignment with the established escalation policy.
- Communicate proactively with customers or respond to them in support of company pricing initiatives.
- Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
- Capture customer email addresses and minimize rate restrictions and customer credits.
- Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress versus goals, and key customer relationships.
- Perform other job-related duties as assigned.
Benefits
- Comprehensive medical benefits coverage, dental plans, and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability coverage.
- Life insurance and accidental death and dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Sales commission plan target bonus of 30% annually.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
