Case Manager, CST

Lutheran Social Services of Illinois • Chicago, IL

3d • $22 - $24

About The Position

Lutheran Social Services of Illinois (LSSI) is hiring a full-time CST Case Manager to provide whole-person services to clients participating in mental health case management programs. The work includes one-to-one meetings, case management assistance, and evidence-informed interventions that build behavioral, emotional, and social skills. The Case Manager assists clients in achieving their stated goals and objectives and collaborates with internal and external treatment professionals and community partners. The schedule is Monday through Friday.

The Case Manager carries an assigned client caseload and is expected to meet 60% productivity, equivalent to 24 billable hours per week. The role includes completing assessments, treatment plans, and other required documentation; following compliance rules and documentation timelines; and applying the program’s clinical model and ethical standards, including the NASW Code of Ethics. The position requires professional, respectful, and fair conduct when working with clients, families, colleagues, and community partners.

Requirements

• High school diploma or equivalent.
• Background check clearance.
• Demonstrated proficiency in Electronic Health Record documentation and review.
• Ability to communicate clearly and comprehensibly, both verbally and in writing.
• Strong organization, presentation, and PC/computer skills, including experience with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint) and related software.
• Valid driver’s license in good standing in the state of residency.
• Access to reliable transportation.
• Valid Illinois statutory minimum liability insurance coverage for bodily injury and property damage.

Nice To Haves

• Associate’s, bachelor’s, or master’s degree in a social service field.
• For master’s-level candidates, progress toward clinical licensure.
• LPC/LCPC or LSW/LCSW licensure.
• Clinical training and experience using best practices, including experience working with clients of varied ages, issues, and symptoms.
• Familiarity with accreditation and licensure standards.
• Experience establishing and maintaining collaborative community partnerships.

Responsibilities

• Provide whole-person mental health case management services, including one-to-one meetings and case management assistance.
• Use evidence-informed interventions to support clients’ behavioral, emotional, and social skill building.
• Assist clients in achieving their stated goals and objectives.
• Collaborate with internal and external treatment professionals and community partners.
• Meet and exceed revenue productivity expectations.
• Carry an assigned client caseload and meet 60% productivity, or 24 billable hours per week.
• Collaborate with clients and/or colleagues to complete IM+CANS, treatment plans, and other required documentation.
• Follow compliance rules regarding treatment, services, and contracts.
• Understand and reflect the clinical model of the program, demonstrating principles of Equity, Diversity, and Inclusion.
• Complete documentation within required timelines.
• Follow ethical standards of treatment, including the NASW Code of Ethics.
• Demonstrate professional, positive, honest, fair, and respectful conduct with clients, families, LSSI workforce members, and collaborative organizations or individuals.

Benefits

• On-demand flexible access to earned wages through Dayforce Wallet.
• Competitive salary based on relevant education, experience, and licensure.
• Opportunity for advancement.
• Comprehensive benefits package for full-time employees, including healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, a 403(b) plan, and an Employee Assistance Program.
• Flexible hours.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED