Case Manager

Boston Senior Home Care•Boston, MA

About The Position

Case Managers conduct home visits in the Greater Boston area to assess elders’ eligibility for the State Home Care Program and other community resources. They develop and implement care plans, then monitor assigned clients through home visits and telephone contact. The role involves collaboration with informal and formal supports, vendors, and community agencies, as well as advocacy and outreach to support access to services. This is a regular, full-time, non-exempt position in the Executive Office of Aging and Independence, Home Care Management department. The position is based in a professional office environment and requires travel to consumers’ homes, including locations that may have limited accessibility and travel in all weather conditions. The role requires the ability to carry 15 to 20 pounds and to perform regular talking and hearing, and frequent standing, walking, handling objects, and reaching. A bachelor’s degree in social work, human services, nursing, psychology, sociology, or a related field is preferred. A social work credential such as SW or LSW and relevant work experience are also preferred but not required. The employee must be authorized to work in the United States and clear a CORI before taking on the role.

Requirements

Ability to communicate effectively in person and by telephone.
Computer experience, including the ability to perform data entry and word processing.
Ability to travel to consumers’ homes, including homes with potentially limited accessibility, and travel under all weather conditions.
Ability to carry 15 to 20 pounds.
Ability to talk and hear regularly and to stand, walk, handle objects, and reach frequently.
Must be able to work in the United States.
Must clear a CORI before taking on the role.

Nice To Haves

Bachelor’s degree in social work, human services, nursing, psychology, sociology, or a related field.
SW or LSW credential.
Relevant work experience.

Responsibilities

Conduct home visits to assess elders and determine eligibility for state home care services or recommend community assistance.
Develop care plans based on elders’ unmet needs, following EOEA guidelines, and ensure interdisciplinary review.
Implement care plans using BSHC community resources.
Conduct home visits according to the guidelines of the applicable program.
Monitor clients and care plans through vendor communication and calls to clients and informal supports; revise plans as needed.
Maintain client records by documenting significant communications from vendors, clients, and informal supports in a timely manner.
Maintain knowledge of BSHC and other community programs, or the ability to access information about them.
Develop and use advocacy skills to support clients in a wide variety of settings.
Participate actively in team activities, committees, and work groups.
Promote a positive working environment through cooperative and respectful interaction.
Consult with Team Managers and other staff regarding ongoing case management and other issues.
Conduct ongoing outreach to help ensure access to services for all client groups.