CASE MANAGER

FAMILY SERVICE LEAGUE•Brentwood, NY

12d•$43,000 - $50,000•Hybrid

About The Position

Family Service League is a social services agency established in 1926 that provides mental health, addiction, housing, and essential human services through more than 60 programs in over 20 locations. The Case Manager provides comprehensive care coordination and support to individuals with complex behavioral health, medical, and/or substance use needs. The role ensures Health Home program visit and documentation requirements established by the New York State Department of Health are met while promoting client engagement, wellness, and recovery through person-centered services. The schedule is Monday through Friday with flexible hours and a hybrid schedule; two evenings are required. The position manages approximately 20–30 clients and involves home visits, community outreach, phone contact, and field-based engagement. The role requires travel to FSL offices, community meetings, and clients’ homes.

Requirements

High school diploma required.
Minimum of two years of experience providing direct services to people with chronic conditions, mental illness, medical conditions, developmental disabilities, and/or substance abuse is preferred.
Strong assessment, engagement, organizational, and time-management skills.
Excellent verbal and written communication skills.
Computer proficiency, including Microsoft Office.
Valid, clean New York State driver’s license required.

Nice To Haves

Bachelor’s degree preferred.
Experience with an electronic health record preferred.
Experience providing direct services to people with chronic conditions, mental illness, medical conditions, developmental disabilities, and/or substance abuse is preferred.

Responsibilities

Conduct home visits, community outreach, and engagement using a culturally sensitive, trauma-informed approach to build trust with children and families living with chronic medical, mental health, and/or substance use conditions.
Complete comprehensive, consumer-driven assessments and develop and regularly update individualized care plans reflecting client goals, preferences, and wellness objectives.
Coordinate and monitor behavioral health, physical health, and social service supports in alignment with each client’s needs and service plan.
Build and maintain linkages with natural supports and formal resources, including hospitals, outpatient clinics, rehabilitation programs, self-help groups, housing agencies, and social service providers.
Manage a caseload of approximately 20–30 clients, providing consistent contact through home visits, phone calls, and field-based engagement in accordance with client acuity and program standards.
Advocate for and coordinate care across medical, behavioral health, and social service systems to ensure access to comprehensive, continuous, and integrated care.
Monitor client progress toward goals, support self-management, and help reduce preventable hospitalizations and emergency room utilization.
Collaborate with multidisciplinary providers and participate in joint case reviews to ensure coordinated, goal-directed care.
Maintain detailed, accurate, and timely documentation in the electronic health record, ensuring required clinical and eligibility documents meet applicable standards.
Participate in supervision, team meetings, and case conferences, including CM staff meetings and agency-wide meetings.
Maintain a positive, professional rapport with the Suffolk County Children’s SPOA and other referral sources to facilitate client enrollment and transitions of care.
Respond promptly to crises or urgent client needs, implement safety plans, and coordinate follow-up support.
Model professionalism and Family Service League’s mission, promoting empathy, empowerment, and recovery-focused practice.
Complete required reports and documentation accurately and within established timelines to support billing, compliance, and program outcomes.
Follow agency and program policies and mandates, including confidentiality, safety, and quality assurance standards.
Perform other related duties as assigned to support program operations and the agency’s mission.