Case Manager

Team Builder Recruiting•New Holland, PA

41d•$52,000 - $55,000•Hybrid

About The Position

This role involves providing trauma-aware, strengths-based case management to individuals and families, managing an average of 15 cases each month. The Case Manager will conduct participant intakes, assessments, and ongoing check-ins to identify needs, establish goals, and track progress. They will develop individualized service plans and connect participants with CrossNet programs, community resources, and external agencies. Responsibilities also include documenting participant interactions, referrals, services, and outcomes while maintaining confidentiality and accurate records. The role requires collaboration with other Case Managers, program staff, and leadership to coordinate participant care, gather data, and support reporting needs. Additionally, the Case Manager will help improve Participant Services workflows, intake processes, and documentation systems by identifying trends, gaps, and opportunities. They will also support CrossNet programs and community initiatives, including food distribution, emergency assistance, outreach, and seasonal programs, and represent CrossNet Ministries during local home visits, community meetings, and partner collaborations throughout Eastern Lancaster County.

Requirements

2+ years of experience in case management, social services, or a community support role
Bachelor's degree in Social Work, Human Services, or Psychology, preferred
Experienced: Bring 2+ years of experience in case management, social services, or a community support role.
Organized & Dependable: Maintain accurate records, manage participant data, protect confidentiality, and demonstrate strong attention to detail and follow-through.
Faith-Driven & Ethical: Demonstrate ethical practice, respect confidentiality, and embrace CrossNet Ministries' Christ-centered mission of serving the ELANCO community through practical care and the love of Jesus.

Nice To Haves

Bachelor's degree; Social Work, Human Services, Psychology, or a related field is preferred.
Compassionate & Relational: Approach individuals and families with patience and empathy, building trust while navigating complex situations professionally.
Collaborative & Adaptable: Work effectively as part of a team while managing independent responsibilities and adapting to evolving program and participant needs.

Responsibilities

Provide trauma-aware, strengths-based case management to individuals and families, managing an average of 15 cases each month.
Conduct participant intakes, assessments, and ongoing check-ins to identify needs, establish goals, and track progress.
Develop individualized service plans and connect participants with CrossNet programs, community resources, and external agencies.
Document participant interactions, referrals, services, and outcomes while maintaining confidentiality and accurate records.
Collaborate with other Case Managers, program staff, and leadership to coordinate participant care, gather data, and support reporting needs.
Improve Participant Services workflows, intake processes, and documentation systems by helping identify trends, gaps, and opportunities.
Support CrossNet programs and community initiatives, including food distribution, emergency assistance, outreach, and seasonal programs.
Represent CrossNet Ministries during local home visits, community meetings, and partner collaborations throughout Eastern Lancaster County.