Case Manager

The Salvation Army Eastern Territory • Bristol Township, PA

11d • Onsite

About The Position

The Case Manager is responsible for all casework at The Salvation Army in Levittown, Pennsylvania. The role assists diverse individuals and families seeking support through difficult times, providing both urgent day-to-day casework and intentional case management for 4–6 clients with the greatest needs. The Case Manager tracks cases through the Community Service Module, adapts to changing community social-service needs, and collaborates with Corps Officers on the potential development of a housing program. The role also refers pastoral-care needs to the appropriate Officer or pastoral-care team and supports The Salvation Army’s mission.

Requirements

• A degree in Human Services or at least five years of experience working day to day with a diverse population, including at-risk populations.
• Strong time-management skills.
• Strong written and verbal communication skills.
• Ability to learn new databases for improved documentation.
• Ability to make judgment calls in the absence of the Officers.
• Computer literacy, including familiarity with or willingness to learn Microsoft 365, Outlook, Word, Excel, SharePoint, and Teams.
• Valid Pennsylvania driver’s license.
• As a mandated reporter, proof of completed child-abuse recognition and reporting training meeting Pennsylvania Act 153 of 2014 standards, with recurrent training every five years thereafter.
• Required child-protection clearances under Pennsylvania Act 153: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and FBI Criminal Record Check.
• Understanding of and support for The Salvation Army’s mission.

Responsibilities

• Interview clients to complete comprehensive baseline needs assessments and household profiles.
• Securely store client records and maintain the confidentiality of client information.
• Assist clients and track emerging trends to identify other needs that may be served locally.
• Collaborate with local businesses and agencies to offer relevant life-skills classes, such as budgeting, cooking, parenting, or senior drop-in programs.
• Inform local agencies about available services and maintain the Community Providers spreadsheet.
• Work with the Food Service Specialist on food-pantry services, including the annual intake form and coverage when the specialist is out of the office.
• Maintain and update the monthly Social Services spreadsheet weekly for tracking and reporting through TEAMS/SharePoint.
• Enter monthly statistics by the first Thursday of each month for Advisory Board reporting.
• Lead the Best Foot Forward back-to-school shoe program, including maintaining its budget, receiving applications, coordinating with schools and agencies, arranging schedules, and attending events.
• Work with Corps Officers to submit requests for outside funding that benefits social services, following processing and reporting guidelines.
• Maintain assistance programs, including utilities, rent or mortgage, heating, and furniture or clothing vouchers.
• Work with the Corps Officer and Christmas Coordinator to process Christmas applications.
• Assist with the Toy Shop as time permits while continuing to offer appointments.
• Refer pastoral concerns to the appropriate team and share relevant information with Corps Officers as clients request.
• Undertake other tasks reasonably expected within the scope of the position.

Benefits

• Paid holidays, up to three personal days, vacation time, and sick time.
• Employer-funded pension plan, with company contributions beginning after one year of employment.
• Comprehensive health-care coverage with low-cost employee premiums, co-pays, and deductibles.
• Eligibility for supplemental insurance plans, including Short-Term Disability, AFLAC, and Voluntary Term Life.
• Flexible Spending Accounts.
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed