Case Manager - Golden West

Central City Concern • Portland, OR

18d • $24 - $32 • Onsite

About The Position

The Case Manager is a member of a multidisciplinary team that provides case management and treatment readiness. The team helps clients address treatment and related needs, including crisis management; substance use, physical health, and mental health treatment; benefits and entitlements; appropriate and affordable housing; and employment and educational opportunities.

This position is based at Golden West, 707 NW Everett St., Portland, Oregon. The schedule is Tuesday through Saturday, 8:00 a.m. to 4:30 p.m., with Sunday and Monday off. Compensation is listed at $24.00–$31.84 per hour; final compensation depends on relevant experience, education, credentials or licensure, and internal equity. For external candidates, the maximum offer is $27.84 per hour under the union contract. The position is represented by AFSCME. It may be subject to recall rights for former employees laid off from a CCC union-represented position.

The Case Manager engages clients, assesses their histories, develops strengths-based service plans, coordinates care and support networks, monitors health and safety, maintains records, and helps clients access services. The role includes outreach, groups, coordination with housing providers and healthcare settings, appointment escorts, holiday coverage as necessary, and training. The employee must work within their training and experience, seek consultation as needed, and comply with privacy, confidentiality, security, and agency policies.

Requirements

• High school diploma or GED and six months of experience working with the homeless population, in a behavioral health environment, in human services, or in a related environment; alternatively, six months of experience in a high-volume customer service role.
• Current driver’s license; ability to pass a DMV background check and be designated an acceptable driver under CCC’s Fleet Safety Policy.
• Complete initial driver training within 60 days of approval as a driver and complete continuing recertification training.
• Pass a pre-employment drug screen and background check.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs several times a day, with reasonable or no accommodation.
• Ability to carry an agency-provided cell phone for work use.
• Ability to comply with CCC’s drug-free workplace policy and non-discrimination policies.
• Ability to interact effectively and respectfully with coworkers and clients from diverse ethnic, religious, and cultural backgrounds, lifestyles, and sexual orientations.
• Ability to consider the effects and outcomes of decisions on underserved communities, and to consider the effects of oppression, structural racism, and individual bias on client outcomes.
• Basic knowledge and skills in engaging and supporting individuals and groups; ability to work effectively with peers, clients, and groups.
• Ability to work as a team member, set priorities, learn new skills, and apply principles to new situations.
• Ability to maintain a non-judgmental attitude.
• Knowledge of community and social service agencies and basic knowledge and skills in recovery treatment methods.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Clear and concise oral and written communication skills.
• Ability to work in an environment where people may exhibit hostile or abusive behavior.
• Ability to manage time, meet deadlines, maintain accurate records and paperwork, and work courteously and effectively with the public, clients, medical and corrections personnel, police, and coworkers.
• Knowledge of de-escalation methods or ability to be trained in them.
• Ability to provide leadership.

Nice To Haves

• Understanding of recovery terminology and ability to apply recovery concepts is highly preferred.

Responsibilities

• Participate in outreach to offer services and engage clients in a non-coercive manner.
• Collect information about clients’ histories through interviews, records review, and consultation after obtaining written consent.
• Develop strengths-based service plans with clients.
• Participate in clinical staff meetings and case conferences to draw on interdisciplinary expertise and facilitate individual service plans.
• Conduct educational and support groups using approved curricula.
• Coordinate residential and non-residential service planning with residential facilities, Adult Foster homes, and other housing providers.
• Participate in admission and discharge planning for clients needing hospitalization or sub-acute care.
• Monitor and ensure clients’ health and safety needs are met.
• Use evidence-based practices in addictions, mental health, and criminality treatment.
• Coordinate services with members of each client’s support network.
• Maintain client records in accordance with program standards and funding requirements.
• Provide holiday coverage as necessary.
• Work within the scope of training and experience and seek consultation when appropriate.
• Escort clients to meetings and appointments as necessary.
• Follow state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and CCC confidentiality, privacy, and security policies and agreements; promptly report PHI breaches as specified.
• Participate in training to advance skills and knowledge in addictions, mental health, and criminality.
• Become a certified State of Oregon Enrollment Assister and help individuals enroll in healthcare coverage as directed by the supervisor.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance coverage.
• Student loan repayment options.
• Retirement savings plan with employer matching: 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
• Up to 11 recognized holidays and two personal holidays, dependent on work shift schedule.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED