About The Position

The Used Car Recon Technician performs vehicle repair and maintenance as assigned, following dealership and factory standards. The role diagnoses vehicle malfunctions, completes authorized repairs, conducts multi-point inspections, and documents work on repair orders. The technician works with the Parts Department and Service Advisors to manage production and customer communication, with the goal of building customer trust and loyalty through safe, reliable vehicles and an exceptional customer experience. The position requires maintaining a personal inventory of normal technician tools not classified as service-department special tools, keeping up with factory technical bulletins, and participating in factory-sponsored training as appropriate. Performance is measured by achieving targeted production and Customer Satisfaction Index goals. The posting describes factory training, OEM certification support, and opportunities to advance into technician, service, sales, management, regional, and executive roles.

Requirements

  • High school diploma or equivalent.
  • At least 2 years of experience as an automotive technician.
  • Automotive technical training, varying based on store needs.
  • Attention to detail.
  • Organization and follow-up skills.
  • Valid in-state driver's license and an acceptable, safe driving record that is maintained.
  • Passion for cars and customer service.

Responsibilities

  • Perform vehicle repair and maintenance work listed on repair orders efficiently and accurately in accordance with dealership and factory standards.
  • Communicate regularly with the Parts Department and Service Advisors to manage production and customer communication.
  • Diagnose vehicle malfunctions and perform repairs when authorized by the customer.
  • Conduct multi-point inspections and make appropriate recommendations to support vehicle safety and reliability.
  • Document work performed on each vehicle on the repair order.
  • Maintain an inventory of normal technician tools not normally inventoried by the Service Department as special tools.
  • Keep abreast of factory technical bulletins and participate in factory-sponsored training as appropriate.
  • Provide an exceptional customer experience to drive customer loyalty.

Benefits

  • Competitive pay and benefits.
  • Paid training and OEM certification support.
  • 401(k) matching.
  • Health, dental, and vision insurance plans.
  • Maternity benefits.
  • Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
  • Discount offers through YouDecide.
  • Potential technician rate overrides and longevity bonus based on tenure and certification.
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