About The Position

The Skilled Technician performs vehicle repairs and maintenance according to repair orders and dealership and factory standards. The role supports customer loyalty by building trust and ensuring confidence in the safety and reliability of customers’ vehicles. Technicians diagnose vehicle issues, complete authorized repairs, document work, and conduct multi-point inspections. The role also involves coordinating with Parts Department staff and Service Advisors, maintaining an appropriate inventory of standard technician tools, and staying current with factory technical information and training. Performance is measured against production and Customer Satisfaction Index targets. Career growth opportunities may include Master-Certified Technician, Service Advisor, and Service Management roles.

Requirements

  • High school diploma or equivalent.
  • At least 2 years of automotive dealership technician experience.
  • Experience diagnosing, maintaining, and repairing automotive systems, including engine, transmission, electrical, steering, suspension, brakes, and air conditioning systems.
  • Automotive technical training, varying based on store needs.
  • Attention to detail.
  • Organization and follow-up skills.
  • Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.

Responsibilities

  • Perform vehicle repair and maintenance work listed on repair orders efficiently and accurately, following dealership and factory standards.
  • Communicate regularly with the Parts Department and Service Advisors to manage production and customer communication.
  • Diagnose the cause of vehicle malfunctions and perform repairs when authorized by the customer.
  • Conduct multi-point inspections and make recommendations to support vehicle safety and reliability.
  • Document work performed on each vehicle on the repair order.
  • Maintain an inventory of normal technician tools not inventoried by the Service Department as special tools.
  • Keep current with factory technical bulletins and participate in factory-sponsored training classes as appropriate.
  • Provide an exceptional customer experience to drive loyalty.

Benefits

  • Competitive pay and compensation.
  • Paid training and OEM certification support.
  • 401(k) matching.
  • Health, dental, and vision insurance plans.
  • Maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access to deals and discounts through YouDecide.
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