The Skilled Technician performs vehicle repairs and maintenance according to repair orders and dealership and factory standards. The role supports customer loyalty by building trust and ensuring confidence in the safety and reliability of customers’ vehicles. Technicians diagnose vehicle issues, complete authorized repairs, document work, and conduct multi-point inspections. The role also involves coordinating with Parts Department staff and Service Advisors, maintaining an appropriate inventory of standard technician tools, and staying current with factory technical information and training. Performance is measured against production and Customer Satisfaction Index targets. Career growth opportunities may include Master-Certified Technician, Service Advisor, and Service Management roles.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED