Case Manager - Golden West

Central City Concern • Portland, OR

6d • Onsite

About The Position

The Case Manager is part of a multidisciplinary team providing case management and treatment readiness. The team helps clients address treatment and other needs, including crisis management; substance use, physical health, and mental health treatment; access to benefits and entitlements; affordable housing; and employment and educational opportunities. This is a union-represented position through AFSCME. The schedule is Tuesday through Saturday, 8:00 a.m. to 4:30 p.m., with Sunday and Monday off. The position is based at Golden West in Portland, Oregon. Compensation is listed as $24.00–$31.84 per hour; the final rate depends on relevant experience, education, credentials or licensure, and internal equity. For external candidates, the offer maximum is $27.84 per hour under the union contract.

The role requires a high school diploma or GED and either six months of relevant experience working with people experiencing homelessness, in behavioral health, human services, or a related environment, or six months of high-volume customer service experience. The employee must have a current driver’s license, pass a DMV background check, be approved under the agency’s Fleet Safety Policy, and complete required driver training and recertification. The role also requires passing pre-employment screening, carrying an agency-provided cell phone, and meeting the listed physical demands. Recovery terminology and the ability to apply recovery concepts are highly preferred.

The Case Manager engages clients through outreach, gathers information with written consent, develops strengths-based service plans, coordinates services with clients’ support networks and housing providers, and supports admission and discharge planning. The employee monitors client health and safety, maintains required records, uses evidence-based treatment practices, escorts clients to appointments as needed, and follows privacy, confidentiality, and security requirements. The role also includes conducting educational and support groups, training and development, becoming a State of Oregon Enrollment Assister, and helping clients enroll in health coverage as directed.

Requirements

• High school diploma or GED and either six months of experience working with the homeless population, in a behavioral health environment, human services, or a related environment, or six months of experience in a high-volume customer service role.
• Current driver’s license; pass a DMV background check and be designated an acceptable driver under Central City Concern’s Fleet Safety Policy.
• Pass initial driver training within 60 days of approval as a driver and complete continued recertification training.
• Pass a pre-employment drug screen and background check.
• Ability to meet physical demands including bending, stooping, kneeling, squatting, twisting, reaching, pulling, lifting heavy objects, and climbing stairs several times a day, with reasonable or no accommodation.
• Ability to carry an agency cell phone for work use; the phone is provided by Central City Concern.
• Adhere to the agency’s drug-free workplace policy and non-discrimination policies.
• Ability to interact effectively and respectfully with coworkers and clients from diverse ethnic, religious, and cultural backgrounds, lifestyles, and sexual orientations.
• Ability to consider the effects and outcomes of decisions for underserved communities and account for oppression, structural racism, and individual bias in client outcomes.
• Basic knowledge and skills in engaging and supporting individuals and groups; ability to work effectively with peers, clients, and groups.
• Ability to work as a team member, establish priorities, learn new skills, and apply principles to new situations.
• Non-judgmental attitude.
• Knowledge of community and social service agencies and basic knowledge and skills in recovery treatment methods.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Clear and concise oral and written communication skills.
• Ability to work in an environment where people may exhibit hostile or abusive behavior.
• Ability to manage time, meet deadlines, maintain accurate records, and complete necessary paperwork.
• Ability to work courteously and effectively with the general public, clients, medical personnel, corrections personnel, police, and coworkers.
• Knowledge of de-escalation methods or ability to be trained in them.
• Ability to provide leadership.

Nice To Haves

• Understanding of recovery terminology and ability to apply recovery concepts.

Responsibilities

• Participate in outreach to offer services and engage clients in a non-coercive manner.
• Gather information about clients’ histories through interviews, records review, and consultation after obtaining written consent.
• Develop strengths-based service plans with clients.
• Participate in clinical staff meetings and case conferences to draw on interdisciplinary expertise and facilitate individual service plans.
• Conduct educational and support groups using approved curriculum.
• Coordinate residential and non-residential service planning with residential facilities, Adult Foster homes, and other housing providers.
• Participate in admission and discharge planning for clients needing hospitalization or sub-acute care.
• Monitor and ensure clients’ health and safety needs are met.
• Use evidence-based practices in addictions, mental health, and criminality treatment.
• Coordinate services with members of each client’s support network.
• Maintain client records in accordance with program standards and funding requirements.
• Provide holiday coverage as necessary.
• Work within the scope of training and experience and seek consultation when appropriate.
• Escort clients to meetings and appointments as necessary.
• Follow state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and agency confidentiality, privacy, and security policies and agreements.
• Support compliance with partner and provider privacy and security requirements, including EMR access requirements; promptly report PHI breaches to the CCC Legal and Quality departments and the program administrator.
• Participate in training to advance skills and knowledge in addictions, mental health, and criminality.
• Become a certified State of Oregon Enrollment Assister and help individuals enroll in healthcare coverage as directed by the supervisor.
• Perform other duties as assigned.

Benefits

• Extensive total rewards package and competitive compensation.
• Medical, dental, and vision insurance.
• Student loan repayment options.
• Retirement savings plan with employer matching: 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
• Up to 11 recognized holidays and two personal holidays, depending on work shift schedule.
• Employer-paid life insurance, short-term disability insurance, and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED