Case Manager - No Weekends!

Goodwill Industries of South Central Wisconsin, Inc.•Madison, WI

About The Position

Plans and manages individualized vocational, personal, and social skills services for assigned employment participants. Leads Support Employment staff in providing quality services and support. Oversees the daily workflow of the work group, provides timely performance evaluations, and coaches employees regarding discipline in accordance with company policy. Develops and monitors service plans based on the goals of people served, coordinates services, maintains case documentation, and communicates with funding sources and team members. Provides counseling, crisis intervention, self-advocacy training, and advocacy; supports skill development, employment-related needs, personal care, and transportation. The role also assists with coach training and development, educates employers and community contacts about disabilities, and helps ensure supported employment practices align with applicable employment laws. Daily travel and transportation of people served are required.

Requirements

Associate degree in a related field.
Knowledge of developmental disabilities and their implications for service planning, including the ability to deal effectively with challenging behaviors.
Proficiency in Microsoft Office and willingness to learn and use databases.
Valid driver’s license, good driving record, and proof of insurance.
Ability to travel daily and transport people served.
Ability to maintain a stationary position to operate a computer and other office equipment; extensive walking and standing; ability to lift, push, or pull up to 20 pounds; full range of motion for proper lifting and personal-care support; and ability to communicate clearly.

Nice To Haves

Bachelor’s degree preferred.
Two years of experience working with people with developmental disabilities preferred.
Supervisory experience preferred.
Positive interactions with internal and external customers; accountability and collaboration; problem-solving and conflict-resolution skills; flexibility and commitment to continuous improvement; ability to foster team learning and growth; and ability to provide direct, actionable feedback and adjust workload to available resources.

Responsibilities

Develop and continuously monitor individualized service plans, assess progress, and identify when modifications are needed.
Inform funding sources of service-plan changes, support timely billing, and ensure authorizations are accurate and current.
Identify service improvements, investigate problems and root causes, and determine solutions.
Help people served identify, access, and coordinate services; communicate with team members and others involved in their plans.
Complete current case documentation, including annual service planning and updates to the Human Service database.
Provide personal and vocational counseling, including crisis intervention, and protect the human rights of people served.
Assist the Program Manager with training and developing coaches.
Provide self-advocacy training and advocate for people served within the program and community when necessary.
Arrange disability-related education for employers, coworkers, and other community contacts of people served.
Support people served with skill development, behavior issues, job modifications, wage issues, and personal care.
Coordinate transportation for people served, including mobility training.
Inform the Program Manager of issues involving people served.
Ensure supported employment practices support ADA, Affirmative Action, Wage & Hour, and related employment laws.
Oversee the daily workflow of the work group and provide timely performance evaluations and coaching.
Perform duties consistently within the organization’s Core Values.