Case Manager - No Weekends!

Goodwill Industries of South Central Wisconsin•Madison, WI

About The Position

Plans and manages individualized services in vocational, personal, and social skills for assigned employment participants, and leads Support Employment staff in providing quality services and support. Oversees the daily workflow of the work group and provides timely performance evaluations and coaching, including support with employee discipline in accordance with company policy. Develops and monitors service plans, coordinates services, maintains case documentation, and provides vocational and personal counseling, crisis intervention, self-advocacy training, and advocacy. Supports participants with skill development, behavior issues, job modifications, wage issues, personal care, and transportation. Works with employers and community contacts to provide disability-related education, and helps ensure supported employment practices comply with applicable employment laws. The role requires daily travel and transportation of persons served. Physical activities include extensive walking and standing, operating office equipment, lifting, pushing, or pulling up to 20 pounds, and providing varying levels of personal care support. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position pays $21.50 per hour.

Requirements

Associate degree in a related field.
Knowledge of developmental disabilities and their implications for service planning, including the ability to deal effectively with challenging behaviors.
Consistently interact positively with internal and external customers.
Collaborate and champion ideas in support of the organization’s mission.
Find solutions, resolve conflict, and proactively solve problems.
Remain open-minded and flexible to improve quality of output.
Foster team learning and encourage personal growth.
Provide current, direct, actionable, positive, and corrective feedback.
Clearly assign workload based on available resources and adjust as necessary.
Proficiency in Microsoft Office and willingness to learn and use databases.
Valid driver’s license, good driving record, and proof of insurance.
Ability to maintain a stationary position to operate a computer and other office equipment; extensive walking and standing; ability to lift, push, or pull up to 20 pounds; full range of motion to use proper lifting techniques for personal-care support; and ability to communicate clearly.

Nice To Haves

Bachelor’s degree.
Two years of experience working with people with developmental disabilities.
Supervisory experience.

Responsibilities

Develop individualized service plans that respond to the goals of persons served and monitor progress, making modifications as needed.
Notify funding sources of service-plan changes and ensure authorizations are accurate and current for timely billing.
Identify opportunities to improve services, investigate problems and root causes, and determine solutions.
Help persons served identify, access, and coordinate services; communicate with team members and others involved in their plans.
Maintain current case documentation, including annual service planning and updates to the Human Service database.
Provide personal and vocational counseling, including crisis intervention, and protect the human rights of persons served.
Assist the Program Manager with training and developing coaches.
Provide self-advocacy training and advocate for persons served within the program and community when necessary.
Arrange disability-related education for employers, coworkers, and other community contacts.
Assist persons served with skill development, behavior issues, job modifications, wage issues, and personal care.
Coordinate transportation for persons served, including mobility training.
Inform the Program Manager of issues involving persons served.
Ensure supported employment principles and practices support ADA, Affirmative Action, Wage & Hour, and related employment laws.
Consistently perform duties within the framework of the organization’s Core Values.
Oversee the daily workflow of the work group and provide timely performance evaluations and coaching, including assistance with employee discipline in accordance with company policy.
Travel daily and transport persons served.