Case Manager (Greenbrook)

Neuronetics, Inc.•Agoura Hills, CA

9d•Onsite

About The Position

Case Manager Location: Clinic-Based in Agoura Hills, Claremont, San Luis Obispo, or Temecula Department: Patient Access – Care Coordination Make a Difference Every Day At Greenbrook, we're dedicated to improving the lives of individuals seeking advanced mental health treatment. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey. In this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.

Requirements

Bachelor's degree and at least one year of experience in patient care coordination, case management, healthcare operations, or a specialty care setting.
High School Diploma or Associate Degree with two or more years of relevant healthcare coordination or patient support experience.
Experience working with EHR and CRM systems (AdvancedMD and Salesforce preferred).
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Knowledge of insurance benefits, prior authorizations, or healthcare scheduling is highly valued.

Nice To Haves

Behavioral health or specialty healthcare
TMS or Spravato® treatment programs
Prior authorization and insurance workflows
Specialty pharmacy or Buy & Bill processes
Patient care coordination and case management

Responsibilities

Guiding patients from consultation through treatment completion, ensuring a smooth and supportive experience.
Coordinating appointments, provider schedules, and treatment timelines to maximize patient access and clinic efficiency.
Monitoring patient progress and proactively addressing barriers that could delay care.
Collaborating with Authorization Specialists, providers, clinical teams, and revenue cycle partners to keep treatment plans on track.
Supporting prior authorization workflows and ensuring patients have appropriate coverage throughout treatment.
Coordinating specialty pharmacy activities, medication access, and treatment readiness requirements.
Maintaining accurate patient records, financial estimates, and documentation within CRM and EHR systems.
Responding to patient questions with empathy, professionalism, and urgency.
Helping ensure a high-quality patient experience while meeting operational and compliance standards.

Benefits

health insurance
dental insurance
vision insurance
optional supplemental medical insurance
health savings and flexible spending accounts
company-paid life insurance and additional voluntary life insurance
company-paid short term disability and long term disability insurance
participation in a 401(k) savings and investment plan with company contribution
paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time.
Flex-PTO for full-time exempt employees
paid sick leave (if applicable and required under state law)